Sandy Desjarlais

Work History

Maid Your Day

Fort McMurray, AB

08.2008 - Current

Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Assessed income and expenses and adapted plans to improve profit levels.
Developed business plan, processes and procedures to provide superior janitorial services to customers.
Maintained consistent work levels by establishing large customer base.
Prepared annual budgets with controls to prevent overages
Charted and executed marketing strategies to gain new clients

Rundle Ridge Chalet

Harvey Heights, AB

08.2013 - 11.2015

Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Collected room deposits, fees and payments.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Used internal software to process reservations, check-ins and check-outs
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities

Elite Automotive Concepts Ltd.

Fort McMurray, AB

06.2010 - 06.2013

Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Maintained computer and physical filing systems
Developed standard operating procedures for all administrative employees

SunTaxi

Fort McMurray, AB

02.2008 - 09.2011

Directed dispatching, routing and tracking of 150-200 fleet vehicles.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over 200-500 daily calls.
Closely monitored dispatch board to triage and prioritize over 200-500 daily calls.
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Coordinated repairs to vehicles to maintain fleet operations.

CIBC

Edmonton, AB

04.1992 - 08.1996

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Exhibited high energy and professionalism when dealing with clients and staff.
Cross-trained and provided back up for customer service managers.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions