Sandra Chuma

Results-driven Senior SAP OTC Solution Architect with over 20 years of global experience across ECC6 and S/4HANA implementations. Deep expertise in architecting end-to-end Order-to-Cash (OTC) solutions and integrating with Finance (FI/CO), CRM, FSCM, and MM/PP modules. Proven ability to lead complex business transformations, manage cross-functional teams, and deliver integrated, scalable SAP solutions. Skilled in capturing business requirements, conducting fit-gap analysis, and executing blueprint-to-deployment lifecycles using Agile and SAP Activate methodologies.

• Business Analyst Certification – Royal Roads University, Canada
• Project Leadership & Communication – Royal Roads University, Canada
• ADKAR & Agile Change Management
• SAP Activate, WRICEF, and Fiori Enablement
• Organizational Change Management (OCM) & SAP Training Strategy

Wholesale & Distribution – SAP S/4HANA OTC & Finance Led blueprinting and configuration for OTC including billing, credit, and intercompany. Integrated OTC processes with Finance (FI-AR/AP) and implemented Fiori billing dashboards., Public Sector S/4HANA Rollout – OTC Lead Designed integrated OTC-Finance processes and developed training for 150+ users. Led billing and credit solutions aligned with public sector compliance., High Tech Manufacturing – CRM, SD, and FSCM Spearheaded integration between SD, CRM, and FSCM. Streamlined processes for contract billing, credit checks, and FI-AR reporting., SAP Best Practices – OTC Template Development Co-developed SAP Best Practice templates with OTC-FI integration. Configured and mapped key flows including billing, credit, and AR processing.