Sandra Chow Tsz Mei
Kanata,ON
Summary
I am new comer from Hong Kong. I study the first-aid & AED course in Canada. I also attend driving lessons. I prepare to keep learning to improve my skills.
Overview
5
5
years of professional experience
Work History
Customer Service officer
Cathay Pacific Airways
09.2008 - 05.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Host 2
Hong Kong International Theme Parks Limited
07.2006 - 08.2008
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Trainee
The McDonald’s restaurant (Hong Kong) Limited
04.2006 - 06.2006
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Hotel, Catering and Tourism Management Higher Diploma - Tourism Management
12.2006
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Languages
English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Related Subjects
- Information Systems Management in Hotel, Catering and Tourism
- Hotel, Catering and Tourism Information Technology
- Introduction to Hotel, Catering and Tourism Marketing
- Promotion Management For Hospitality and Tourism Industry
- Management Principles in Hotel, Catering and Tourism
- Accounting in Hotel, Catering and Tourism
- Management Accounting in Hotel, Catering and Tourism
Timeline
Customer Service officer
Cathay Pacific Airways
09.2008 - 05.2011
Host 2
Hong Kong International Theme Parks Limited
07.2006 - 08.2008
Trainee
The McDonald’s restaurant (Hong Kong) Limited
04.2006 - 06.2006
Hotel, Catering and Tourism Management Higher Diploma - Tourism Management
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