Sandra Chaidez DeMauro
Adelanto
Summary
Extensive knowledge of various programs and dedicated service skills. Bilingual professional with skills to review and maintain accurate records, and handle various responsibilities.
Overview
10
10
years of professional experience
Work History
Eligibility Supervisor
San Bernardino County
11.2023 - Current
- Prepare accurate reports.
- Create a positive work environment, foster open communication and promote teamwork.
- Delegate and manage staff workload.
- Compose work performance evaluations to accurately capture employees performance for the review period.
- Manage and resolve disagreements to minimize negative impacts within the team.
Eligibility Worker III
San Bernardino County
08.2014 - 10.2023
- Train staff on current eligibility requirements and policies in person on the job training or via WEBEX or Vonage
- Review cases for accuracy and compliance with government regulation and policy
- Troubleshoot case issues to assist other eligibility staff in case processing
- Communicate both orally and in writing trainees progress with Supervision/Management teams
VITA Site Coordinator
San Bernardino County
11.2018 - 04.2023
- Coordinated site investigations, documented issues, and escalated to management teams
- Supervised 8-18 employees, maintain attendance sheets and logs to ensure accuracy of pay
- Developed and maintained consistent appropriate and professional communication with staff and customers encouraging a positive working relations
Education
Associate of Arts - Liberal Arts And General Studies
Chaffey College
Skills
- Ability to delegate and manage staff workload
- Written and verbal communication
- Documentation and paperwork
- Proficient in MS Office Word, Excel and Outlook,
- Flexible and Adaptable
- Problem-Solving and Conflict Resolution
- Knowledge of systems CALSAWS, SMART, Covered CA
Timeline
Eligibility Supervisor
San Bernardino County
11.2023 - Current
VITA Site Coordinator
San Bernardino County
11.2018 - 04.2023
Eligibility Worker III
San Bernardino County
08.2014 - 10.2023
Associate of Arts - Liberal Arts And General Studies
Chaffey College
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