Sandra Cervantes-Luna
Bellflower
Summary
Experienced Behavior Interventionist with a strong foundation in implementing effective behavior intervention strategies. Skilled in supporting individuals in making positive behavior changes through the design and implementation of personalized intervention plans. Adept at tailoring interventions to meet the unique needs of each individual. Possesses excellent communication and problem-solving abilities, fostering collaborative environments that lead to meaningful outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Interventionist/Receptionist Administrator
Beacon Day School
08.2023 - Current
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Coordinated with school counselors and psychologists to address the underlying emotional or mental health issues that may contribute to problematic behaviors in students.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
Inspector
Steven Label
07.2022 - 03.2023
- Participated in investigations to find root causes and develop corrective actions
- Conducted visual and dimensional inspections of selected pieces and products
- Inspected and tested finished products to ensure conformance with quality standards, using precision measuring instruments
Shift Leader
85C Cafe & Bakery
12.2021 - 07.2022
- Managed store closing and opening procedures to ensure safety and security
- Complied with company standards and policies, setting example for team members
- Held team members accountable during shift by effectively coaching to improve performance
Food Preparation Worker
Knotts Berry Farm
05.2021 - 11.2021
- Prepared various types of dishes and ingredients according to standard recipes
- Assisted with prepping ingredients for a variety of menu items
- Verified freshness of food and ingredients by checking for quality and rotating stock
Case Manager
First To Serve, Inc.
07.2020 - 04.2021
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
- Maintained clients' records by reviewing case notes and logging events and progress
- Evaluated client eligibility for government benefits or entitlements such as Social Security Disability Insurance
SLS Supervisor
Inclusion Services, LLC.
10.2017 - 03.2020
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement
- Initiated creative solutions to resolve customer complaints and issues
Direct Support Facilitator/Community Service Facilitator
Life Steps Foundation
03.2017 - 10.2017
- Worked directly with supervisors, director and regional centers to achieve client independency
- Reviewed documentation of clients in regards to targeting weak areas for improvement
- Provided ongoing support for consumers when out in the community for outings or medical appointments
Education
Bachelor's Of Arts - Psychology
CSU Dominguez Hills
Carson, CA12.2017
Skills
- Problem-solving skills
- Crisis intervention strategies
- Behavioral health interventions
- Behavior modification techniques
- Continuous professional development
- Autism spectrum disorder
Certification
- Mental Health First Aid
- Counseling
- Non-violent Crisis Intervention
- Food Handlers Certification
- CPR & First Aid
- Abusive Conduct Training
- Emergency Action Plan
- Incident Investigation & Analysis
- Drug Free Workplace: Reasonable Suspicion Testing
- Ethics in the Workplace
- Workplace Violence - Coworker Confrontations
- Discipline on the Job
- Sexual Harassment & Abusive Conduct
- Safety Committee Formation
Languages
French - Intermediate
Spanish - Bilingual
Cerritos College
Timeline
Behavior Interventionist/Receptionist Administrator
Beacon Day School
08.2023 - Current
Inspector
Steven Label
07.2022 - 03.2023
Shift Leader
85C Cafe & Bakery
12.2021 - 07.2022
Food Preparation Worker
Knotts Berry Farm
05.2021 - 11.2021
Case Manager
First To Serve, Inc.
07.2020 - 04.2021
SLS Supervisor
Inclusion Services, LLC.
10.2017 - 03.2020
Direct Support Facilitator/Community Service Facilitator
Life Steps Foundation
03.2017 - 10.2017
Bachelor's Of Arts - Psychology
CSU Dominguez Hills
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