Sandra Ceccomancini
Georgetown,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Account Manager
TRAVELERS INSURANCE, HEAD OFFICE
04.2022 - 04.2023
- Prescreen letters to Brokers for clients we were renewing polices for
- Gather further information from clients if needed.
- Issuance of policies
- , Triage emails through brokers and sent communication to correct department to validate
Certiced Agent
DESJARDINS INSURANCE / LORNA DOWNS INSURANCE & FINANCIAL SERVICES – COVID19
02.2017 - 04.2022
- Responsible for Accounts Receivable
- Collect payment from Clients
- Filing, banking and deposits.
- Reconciliations for all activities done daily.
- Contact Client when payments obligations were not meet.
- Negotiate payment arrangements with the billing department and clients.
- Prepare insurance quotes
- Issuance of policies
- Customer Service to client
- Handled all changes to poilcy
- Dealt with complaints, ensuring proper channels were advised and resolution to complaints.
Certified Agent
STATE FARM INSURANCE / FRED WEBSTER – AGENT RETIRED
01.2013 - 10.2015
- Handled claims with adjustors
- Insurance quotes – auto and home
- Issuance of polices
- Gathering of new information if needed from clients
- X dating quotes
- Preparing daily deposits, handle of cash and reconciliations to back account
- Reconcile payment on customer accounts
- Contact clients on payment due accounts
- Customer Service to clients
Certified Agent
CO-OPERATORS INSURANCE / MISSISSAUGA
10.2001 - 12.2012
- Insurance quotes – auto and home,
- Telephone quotes and also walk-ins,
- Preparing policies,
- Filing,
- Prepared deposits, cash handling, reconciliations
- All aspects of office procedures,
- Customer service
- Prospecting – for other lines of business
- Office Administration duties
Certified Agent / Office Manager
CO-OPERATORS INSURANCE
10.2009 - 12.2012
- Returned back to work for same agent.
Education
SHERIDAN COLLEGE / OAKVILLE CAMPUS
04.1994
Human Resources Management - Human Resource Management
Sheridan College
Oakville, ON04.1994
Skills
- Sales Support
- Operational Efficiency
- Analytical Thinking
- Budget Management
- Cross-functional Coordination
- Process Improvement
- Decision Making
- Client Relationship Management
- Time Management
- Attention to Detail
- Organizational Skills
- Customer Service
- Contract Negotiation
- Problem Solving
- Cash Handling
- Processing Payments
Languages
English
Native or Bilingual
Italian
Professional Working
Certification
OTL Certification
training
- Human Resources Management
- Computer Studies – Lotus 123, Accpac, Word
- Supervisory Skills
- Retail Studies
- Public Relations
references
References Upon Request
Timeline
Operations Account Manager
TRAVELERS INSURANCE, HEAD OFFICE
04.2022 - 04.2023
Certiced Agent
DESJARDINS INSURANCE / LORNA DOWNS INSURANCE & FINANCIAL SERVICES – COVID19
02.2017 - 04.2022
Certified Agent
STATE FARM INSURANCE / FRED WEBSTER – AGENT RETIRED
01.2013 - 10.2015
Certified Agent / Office Manager
CO-OPERATORS INSURANCE
10.2009 - 12.2012
Certified Agent
CO-OPERATORS INSURANCE / MISSISSAUGA
10.2001 - 12.2012
SHERIDAN COLLEGE / OAKVILLE CAMPUS
Human Resources Management - Human Resource Management
Sheridan College
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