Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Sandra Cabral

Terra Cotta,Ontario

Work Preference

Desired Job Title

Manager, Records & Info. Mgmt. Billing & AssigningRIM SpecialistLaw Clerk Referral & BillingLaw Clerk/Legal AssistantLegal Assistant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Terra Cotta, Ontario, CAGTA
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home option

Summary

Legal management professional with extensive experience in digital transformation and billing oversight. Achievements include saving over $3 million through detailed invoice reviews and leading process improvements that enhanced operational efficiency. Focused on driving strategic initiatives to optimize business performance and support legal operations.

Overview

27
27
years of professional experience

Work History

MANAGER DIGITAL TRANSFORMATION BILLING & ASSIGNING

Allstate Insurance Company of Canada
North York, Ontario
01.2026 - Current
  • Led cross-functional teams to deliver digital projects within budget and deadlines.
  • Advised clients on digital transformation initiatives, focusing on design of customer-centric online platforms.
  • Collaborated with cross-functional teams to align strategies and optimize business performance.
  • Trained staff on billing software and invoicing procedures, resulting in enhanced operational efficiency.
  • Streamlined claims handling and customer support systems through targeted process improvements.
  • Monitored staff performance against key success metrics and provided constructive feedback.
  • Developed comprehensive test plans to verify quality of digital products prior to deployment.
  • Facilitated communication between internal teams and clients throughout project lifecycle.

Manager, Records & Info. Mgmt. Billing & Assigning

Allstate Insurance Company of Canada
Markham, Ontario
06.2023 - 01.2026
  • Provided regular reports to leadership team detailing rationale behind findings for legal billing and centralized assigning, enhancing decision-making processes.
  • Managed legal billing clerks to maintain accuracy and rectify inconsistencies.
  • Guide the investigation and resolution of billing discrepancies and errors.
  • Collaborated with stakeholders to identify and implement bill review technology, streamlining billing operations.
  • Work with stakeholders to develop and implement a performance audit for defence counsel.
  • Facilitated hiring, training, and coaching of bill review and assignment clerks to improve team performance.
  • Developed and maintained standards, policies, and procedures for RIM, ensuring compliance and improving operational effectiveness.
  • Monitor and incorporate new legislation and regulation in RIM as well as recommend improvements to existing processes, policies, procedures, and tools.
  • Working collectively with stakeholders across the organization, develop and implement a 3-year roadmap for ACG’s RIM Program
  • Investigating and researching technology for a RIM solution
  • Update Records Retention Schedule, including researching and establishing record classification, security levels and disposition criteria.
  • Lead and collaborate with a group of Records Coordinators across the organization for the management of paper and electronic records in accordance with policies and procedures.
  • Managed and executed litigation hold processes for the corporation, ensuring compliance with legal requirements and preservation of relevant documents and data.
  • Regularly updated and maintained documentation of litigation holds, tracking status and ensuring timely release upon resolution of legal matters.
  • Lead liaison of Subpoenas and Summons to Witness by successfully facilitating witnesses’ appearances and testimonies, contributing to the resolution of legal proceedings.

RIM Specialist

Allstate Insurance Company
Markham, ON
05.2022 - 06.2023
  • Research and document legal and regulatory requirements for RIM
  • Monitored and reported RIM compliance across business units to ensure adherence to regulations.
  • Built relationships and communicated effectively with stakeholders and relevant teams to facilitate RIM initiatives.
  • Lead and liaise with a group of Records Coordinators across the organization for the management of paper and electronic records in accordance with corporate policies and procedures.
  • Assisted in developing corporate policies, processes, and best practices to support business partners while providing regular RIM training to staff.

Law Clerk Referral & Billing

Allstate Insurance Company
Markham, ON
11.2019 - 05.2022
  • Review, analyze and audit invoices submitted by external legal partners including Ontario, Maritimes, and Alberta
  • Verify invoices are correctly calculated and comply with contractual agreements and billing guidelines.
  • Work closely with payment teams to ensure accurate and timely payments.
  • Provided regular reports to external partners outlining rationale behind findings.
  • Strengthened connections with external legal partners, enhancing communication and support.
  • Identified billing patterns and trends related to litigation management goals, proactively escalating issues and reporting insights.
  • To date have saved the company over $3 million dollars
  • Assign litigation files to lawyers in-house and external law firms.
  • Perform data processing and entry of new lawsuits and other matters via electronic queues for lawyers in-house and external law firms.
  • Executed decisions according to established procedures with minimal supervision.

Law Clerk/Legal Assistant

Allstate Insurance Company
Markham, ON
07.2016 - 10.2019
  • Assessing and drafting initial litigation opinion to client
  • Scheduled examinations for discovery, independent medical exams, mediations, pre-trials, and trials, facilitating case progression.
  • Streamlined document management by organizing files electronically to enhance efficiency.
  • Assessing and drafting initial litigation opinion to client
  • Creating briefs (medical, special damages)
  • Summarizing productions
  • Draft Trial materials including but not limited to Notice of Intention, Request to Admit, subpoenas.
  • Maintain Senior Counsel’s calendar.

Legal Assistant

Blouin Dunn LLP
Toronto, ON
01.2016 - 07.2016
  • Generated and filed pleadings and WSIAT applications, ensuring compliance with court requirements.
  • Prepared affidavit of documents to support legal proceedings.
  • Corresponded daily with clients, insurance adjusters, doctors and counsel.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Created new claim files to initiate the claims process.

Legal Assistant

Smockum Zarnett LLP
Toronto, ON
11.2005 - 12.2015
  • Acted as court liaison between judges, court administration, counsel, insurance companies and the public.
  • Analyzed insurance claims and submitted strategy documents to clients, enhancing decision-making.
  • Interpreted and relayed legal information in a clear format for clients
  • Corresponded daily with clients, insurance adjusters, doctors and counsel.
  • Maintained administrative and procedural processes, ensuring accuracy and efficiency.
  • Created claim files to streamline review process.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Trained incoming staff on office procedures and case specific duties.
  • Coordinated all company functions for team of 35 employees.

Legal Assistant

McCague Borlack LLP
Toronto, ON
02.2004 - 11.2005

Law Clerk/Legal Assistant

Royal SunAlliance
Mississauga, ON
12.2002 - 06.2003

Legal Assistant

Evangelista
Toronto, ON
12.2001 - 12.2002

Legal Assistant

Forbes Chochla LLP
Toronto, ON
01.2001 - 12.2001

Legal Assistant/Law Clerk

Orbach Katzman Herschorn
Toronto, ON
01.1999 - 01.2001

Education

Legal Assistant Diploma - Legal Studies

Centennial College
Scarborough, ON
01-1999

Hotel Management Diploma - Hotel Management

George Brown College
Toronto, ON
01-1997

Skills

  • Digital transformation
  • Billing software expertise
  • Digital billing solutions
  • Billing process optimization
  • Process automation tools
  • Compliance auditing
  • Data analysis
  • Business strategy
  • Cross-functional collaboration
  • Team management
  • Training development

Timeline

MANAGER DIGITAL TRANSFORMATION BILLING & ASSIGNING

Allstate Insurance Company of Canada
01.2026 - Current

Manager, Records & Info. Mgmt. Billing & Assigning

Allstate Insurance Company of Canada
06.2023 - 01.2026

RIM Specialist

Allstate Insurance Company
05.2022 - 06.2023

Law Clerk Referral & Billing

Allstate Insurance Company
11.2019 - 05.2022

Law Clerk/Legal Assistant

Allstate Insurance Company
07.2016 - 10.2019

Legal Assistant

Blouin Dunn LLP
01.2016 - 07.2016

Legal Assistant

Smockum Zarnett LLP
11.2005 - 12.2015

Legal Assistant

McCague Borlack LLP
02.2004 - 11.2005

Law Clerk/Legal Assistant

Royal SunAlliance
12.2002 - 06.2003

Legal Assistant

Evangelista
12.2001 - 12.2002

Legal Assistant

Forbes Chochla LLP
01.2001 - 12.2001

Legal Assistant/Law Clerk

Orbach Katzman Herschorn
01.1999 - 01.2001

Legal Assistant Diploma - Legal Studies

Centennial College

Hotel Management Diploma - Hotel Management

George Brown College

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Sandra Cabral