Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sandra Brasil

Cambridge,ON

Summary

Professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonalds
09.2016 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Demonstrated accuracy in cashiering, cash handling and credit card processing.
  • Consistently met or exceeded speed of service targets during peak hours.
  • Achieved daily/weekly sales targets, contributing to team and store-wide success.
  • Ability to handle multiple tasks in a fast-paced environment

Salon Coordinator

Essence Salon and Spa
07.2020 - 02.2022
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Exceeded monthly retail sales goals by promoting high-demand products to clients.
  • Implemented streamlined booking systems that reduced scheduling conflicts and improved appointment efficiency
  • Experience with salon management software (like Mindbody, Booker, Milano or Square
  • Clear and effective verbal and written communication skills, both with clients and staff.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.

Office Administrator

Tarina Construction
10.2008 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Team Leader

Tiger Brand
09.1994 - 09.2002
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

High School Diploma -

St. Benedict Catholic Secondary School
Cambridge, ON
06-1993

Skills

  • Workplace safety
  • Team leadership
  • Customer Service
  • Customer Service
  • Proficient in WORD
  • POS systems
  • Work Planning and Prioritization
  • Conflict resolution techniques

Languages

Portuguese
Native or Bilingual

Certification

  • JHSC Certification (Joint Health & Safety Committee)

Timeline

Salon Coordinator

Essence Salon and Spa
07.2020 - 02.2022

Crew Trainer

McDonalds
09.2016 - Current

Office Administrator

Tarina Construction
10.2008 - 08.2016

Team Leader

Tiger Brand
09.1994 - 09.2002

High School Diploma -

St. Benedict Catholic Secondary School

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Sandra Brasil