Sandra Bowles
Summary
Accomplished Project Manager with a proven track record at Transcontinental Printing - LGM Graphics, excelling in client relations and project scheduling. Leveraged advanced problem-solving and relationship-building skills to enhance project outcomes and customer satisfaction. Achieved significant improvements in efficiency and quality, demonstrating a strong technical understanding and a focus on performance enhancements.
Overview
10
10
years of professional experience
Work History
Project Manager-CSO
Transcontinental Printing - LGM Graphics
09.2016 - 01.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Streamlined communication processes between departments, ensuring efficient incident response and management.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion.
General Office Manager - Scheduler
ElderLife Advocacy And In-Home-Care
02.2014 - 09.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed daily administrative tasks such as scheduling appointments, answering phone calls, and maintaining records to ensure smooth office operations.
- Implemented cost-saving measures, resulting in reduced overhead expenses without compromising quality of service.
- Developed a strong team environment, fostering collaboration and communication among staff members.
- Ensured compliance with company policies and legal regulations through regular review of documentation and processes.
- Enhanced customer satisfaction by resolving complaints promptly and professionally.
- Optimized workspace layout for maximum efficiency while creating a comfortable environment conducive to high productivity levels.
- Coordinated events and meetings, ensuring all necessary arrangements were made in advance for successful execution.
- Assisted in the recruitment process, interviewing candidates and selecting top talent to join the organization.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Completed bi-weekly payroll for 35 employees.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Monitored and optimized inventory, and reordered materials as required.
Owner/Sales Associate
Retromodern Sales Agency
11.2007 - 05.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Gift industry sales including; stationary, books, calenders, giftware, toys, home decor, garden and more.
- Territory MB/SK/AB/NW ONT/MARITIME PROVINCES (minus Newfoundland)
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Vincent Massey Collegiate
Winnipeg, MB06.1983
Skills
- Project Management
- Project Scheduling
- Client Relations
- Stakeholder Communications
- Advanced problem solving
- Technical understanding
- Detail Oriented
- Relationship Building
- Documentation And Reporting
- Performance Improvements
- Customer Relationship Management
- Creative Thinking
- Quality Assurance
Languages
English
Native or Bilingual
German
Native or Bilingual
Additional Information
I am detail oriented and value confidentiality and respect in the workplace.
I am a self-starter and do not need constant supervision or direction.
I have not done a resume in quite a long time and I do apologize if I have missed points you were hoping I would address here.
I did experience a head injury in 2017 and I have not been able to return to work in a full capacity.
I have worked with Seniors in a professional and voluntary capacity and would appreciate the opportunity to discuss this with you further.
Timeline
Project Manager-CSO
Transcontinental Printing - LGM Graphics
09.2016 - 01.2018
General Office Manager - Scheduler
ElderLife Advocacy And In-Home-Care
02.2014 - 09.2016
Owner/Sales Associate
Retromodern Sales Agency
11.2007 - 05.2015
High School Diploma -
Vincent Massey Collegiate