Sandra Bosak
Dana Point
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
28
28
years of professional experience
Work History
Retail Store Manager
SCRAPBOOK WORLD
01.1996 - 11.2015
- Recruiting, hiring, training, management, and supervision of work staff
- Managed inventory control, cash control, and store opening and closing procedures
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines
- Spearheaded community outreach events, partnerships, organizations to raise brand awareness and foster positive relationships within the local area
- Optimized store displays and appearance via strategic merchandising
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Managed store organization, maintenance, and purchasing functions
- Completed routine store inventories
- Submitted orders for new inventory
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Supervised guests at front counter, answering questions regarding products
- Interacted well with customers to build connections and nurture relationships
- Maintained customer satisfaction with quick and professional handling of product returns
- Managed purchasing, sales, marketing and customer account operations efficiently
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Director's Assistant/Technical Advisor/Customer Service
THE MAGIC CASTLE
03.2009 - 04.2011
- Assisted on the production of the 41st, 42nd and 43rd Annual Academy of Magical Arts Awards Presentation at the Avalon Theatre
- Improved project efficiency with strategic planning, resource allocation, and time management practices
- Assisted director in making sure all presenters and magicians were stage-bound, on time, mic'd up, organized, and ready to go
- Organized detailed paperwork and finalized detailed seating arrangement of all guests for said event
- Oversaw and assisted with transportation and delivery of key photo and lighting equipment as well as stage props, tables, floral arrangements, et cetera
- Escort of event's key magicians and guest speakers
- If needed, coordinated travel arrangements for out-of-state key participants
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Participated in the hands-on, physical set-up and breakdown of decorations and tables used for the event
- Assisted with VIPs and private party; greeting and orientation of invited guests
- Implemented and executed actions as needed to accommodate guests
- Supervised work staff to help resolve issues and implement solutions
Designated Caregiver
ELDER CARE
08.2018 - 09.2019
- Caregiver for my father who battled West Nile Virus with meningitis and encephalitis affecting his memory, motor and cognitive skills
- Collaborated with healthcare team members to develop a personalized care plan for my father, resulting in tailored support and improved wellbeing
- Played puzzles, coloring books, and other board games with my father in an attempt to stimulate his brain and to encourage activity to ward off boredom
- Attentively, patiently and compassionately interacted with my father picking up on his queues for straying attention span and fatigue
- Assisted my father very patiently in daily exercises to encourage mobility of the joints making it fun and engaging
- Monitored my father's overall health and well-being and noted significant changes
- Read stories and spoke about happy familiar topics to encourage communication
- Prioritized my father's well-being both emotionally and physically by researching the best plan to care for someone who did not have all their faculties due to their diagnosis
Court Services Assistant II
SUPERIOR COURT OF CALIFORNIA, COUNTY OF LOS ANGELES
08.2018 - Current
- Review and process Temporary Restraining Orders of all kinds: Domestic Violence, with or without children, Civil Harassment Restraining Orders, Workplace Violence Restraining Orders, et cetera, ensuring that I contact the correct courthouse based on zip code in order to assign an appropriate case number
- Maintained confidentiality of sensitive information while handling various legal documents and records accurately
- Reduced wait times in the lobby by efficiently directing visitors to appropriate courtrooms or offices
- Sorted, stamped and filed wide variety of legal and judicial materials
- Handled database management for specific areas of law
- Reviewed presented documents for compliance to standards, including window submissions and e-filing queues
- All aspects of customer service at the Civil Clerk's Filing Window, including patience with difficult customers as well as attorneys, in pro per, runners, et cetera; ensuring each customer's specific questions and needs are addressed and competently handled
- Answering questions over the phone and in person regarding cases, paperwork, filings, fees, name changes, restraining orders, and various other matters
- Proper and efficient money handling at the Civil Clerk's Filing Window
- Ensure that over-the-counter receipts are properly generated and given to the customer
- Accurately and proficiently entering all forms of fees and payments into the e-Court system (CMS)
- Batching out as balanced in e-Court at day's end; generation and signing till balance sheet for accounting
- Performing Quality Control of all forms of documents for accuracy and inputting them into the proper court systems
- Performed routine data entry or document management
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Senior Records Assistant
SUPERIOR COURT OF CALIFORNIA, COUNTY OF LOS ANGELES
06.2016 - 08.2018
- Prepare and set-up daily the calendar for all three criminal courtrooms and all three judges' chambers
- Retrieve file backs, sub-ADRs, PACE forms, non-compliance paperwork, motions, and restraining orders
- Deliver to said departments any supplies requested by the judge, Judicial Assistant, or other court staff
- Maintain excellent relationships with the judges and staff ensuring courtrooms achieve the highest of standards resulting in efficiently-run courtrooms
- Generating, maintaining, and keeping track of lists for the criminal destruction project ensuring accountability for the whereabouts and outcome of all files
- Prepared handout as a reference guide on how to properly utilize file tracking in the criminal department
- Taught eight co-workers file tracking to help facilitate organization of files and their whereabouts
- Create and manage spreadsheets and labeling for all aspects of the destruction project, floater's cart, bench warrant shelves, retention and collections using Word, Excel, PowerPoint, Outlook, et cetera
- Daily accountability for files processed, files pulled, calendared files, and courtroom requests
- Copy, scan, and quality-check all documents for completeness and accuracy
- Verify data integrity and accuracy with discretion and confidentiality
- Perform audits of co-workers to assess that their work is complete and 100% accurate
- Respond to Judicial Assistants' and other court staff's requests via telephone, text, and e-mail.
- Accelerated response times for critical information needs by implementing an effective filing system
- Reduced misplaced documents by maintaining a well-organized record storage area
- Ensured data protection by adhering to proper confidentiality procedures when managing sensitive records
- Boosted team productivity through timely completion of assigned tasks and proactive communication with colleagues
- Updated records with new information
- Maintained accuracy of records by verifying accuracy of data in records
- Developed efficient filing system to retrieve records quickly
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations
- Maintained organized filing system to facilitate easy retrieval of documents
- Compiled, sorted and filed high volume of documents
- Archived and disposed of documents according to established policies
- Identified and resolved filing discrepancies
- Created reports, correspondence and spreadsheets with Microsoft Office programs
Records Assistant
SUPERIOR COURT OF CALIFORNIA, COUNTY OF LOS ANGELES
11.2015 - 06.2016
- Special project to process files from all courthouses and archives to determine destruction eligibility
- Streamlining what files need to be kept by specific guidelines learned so they can be stored for permanent retention
- Independently working on tasks given to me by my supervisors, including auditing and quality-checking my fellow co-workers to insure files were processed and inputted into the Excel spreadsheet and various other programs correctly and accurately
- Addressed problems to supervisors concerning handling of certain files and retention periods
- Due to my attention to detail and accuracy, my supervisors allowed me to suggest and implement more efficient and stream-lined methods to accurately expedite processing of files for destruction
- Maintained discretion and confidentiality when processing files
- Routinely collaborated with supervisors to correct problems and improve workflow of the destruction process
- Achieved high staff morale and teamwork through effective communication, prompt problem resolution, and facilitating a proactive work environment
- Improved process efficiency with routine audits of record databases, identifying discrepancies, and taking corrective actions as needed
- Managed special projects related to archiving historical documents, preserving important company history for future generations' reference
- Participated actively in continuous improvement initiatives within the organization that led to increased efficiency in recordkeeping practices
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations
- Classified documents according to specified guidelines
- Archived and disposed of documents according to established policies
- Identified and resolved filing discrepancies
Education
No Degree - Domestic Violence Advocate Training Certificate
Laura's House
Aliso Viejo, CA03.2024
Court Reporting - Licensed CA Certified Shorthand Reporter
MERIT COLLEGE, SCHOOL OF COURT REPORTING
Van Nuys, CANo Degree - Biology
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Northridge, CASkills
- Over 20 years retail store management
- Customer service
- Strong interpersonal skills
- Adept at conflict resolution
- Staff scheduling and Staff supervision
- Effective communication
- Strong organization, decision-making, and problem-solving
- Meticulously detail-oriented
- Accurate money handling
- Strong multi-tasking
- Purchasing
- Hiring and Training
- Sales growth
- Retail and Store operations
- Vendor collaboration
- Retail inventory management and supply ordering
- Maximizing profitability
- Customer relations
- Friendly and outgoing
- Dependable and reliable
Timeline
Designated Caregiver
ELDER CARE
08.2018 - 09.2019
Court Services Assistant II
SUPERIOR COURT OF CALIFORNIA, COUNTY OF LOS ANGELES
08.2018 - Current
Senior Records Assistant
SUPERIOR COURT OF CALIFORNIA, COUNTY OF LOS ANGELES
06.2016 - 08.2018
Records Assistant
SUPERIOR COURT OF CALIFORNIA, COUNTY OF LOS ANGELES
11.2015 - 06.2016
Director's Assistant/Technical Advisor/Customer Service
THE MAGIC CASTLE
03.2009 - 04.2011
Retail Store Manager
SCRAPBOOK WORLD
01.1996 - 11.2015
No Degree - Domestic Violence Advocate Training Certificate
Laura's House
Court Reporting - Licensed CA Certified Shorthand Reporter
MERIT COLLEGE, SCHOOL OF COURT REPORTING
No Degree - Biology
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
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