Sandra Borgfjord
Duty Manager/ Manager
Victoria,BC
Summary
Recognized for advanced sales and merchandising skills. Uses Blue Culture Principles and C.O.R.E. values. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Have two grandchildren in Victoria, I moved to Victoria to be there for them. My granddaughter has hearing loss and ADHD so it brings an understanding to be patient and build confidence with a child that feels different. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Licensed Esthetician
Self-employed
01.2005 - Current
- Fostered friendly, warm and exceptional customer experience
- Oversaw daily operations to ensure high levels of productivity
- Maintained E-Clientel on each client and wrote information for future records on clients
- Rotary, Chamber of Commerce member
- Networked Women's groups
- Performed duties in accordance with Health Authorities: policies and regulatory guidelines to promote safe working environment
- Interviewed, hired and trained new staff
- Recommended retail products for at-home use.
Manager on Duty
Nitehawk Year-Round Adventure Park
12.2022 - 09.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
Beauty Advisor
Shoppers Drug Mart
04.2019 - 12.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction, adding complimentary products to increase basket size
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Worked to build relationships with customers and built potential for additional sales
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers, cash
- Doing live Instagram Videos, Demonstrations to increase sales
- Maintained E-Clientel/Beauty Now on clients and wrote information for future records on clients
- Monitored current trends to understand fashions and better serve customer needs
- Completed Cosmetics Development Program under Shoppers Education.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Education
Associate of Arts - Work Related, Constantly Taking Courses
Academy of Learning
Grande Prairie, AB07.2021
Associate of Arts - Gel Nails
Royal Beauty Supply
Grande Prairie, AB08.2020
Associate of Arts - Microblading, Eyelash Perming And More.
Lightworks Esthetics
Grande Prairie, AB06.2018
Associate of Arts - Florist/Floral Design
Stratford Career Institute
Toronto, ON03.2017
Associate of Arts - Level 3
Toastmasters
Grande Prairie, AB03.2017
Associate of Arts - Esthetics And Nail Care Technology
Comox Valley Beauty School Ltd.
07.2005
Associate of Arts - Arts
Trinity Western University
Langley, BC06.1983
High School Diploma -
Langley Senior Secondary
06.1983
Skills
- Teach parent & Tot in winter, sledding, treasure hunt, skiing, snowshoeing Summer teach Mighty Tykes, how to ride strider bike safely and have fun
- Constant Top Sales During COVID , increased sales from previous year By wanting to increase dollar amount sold per day
- Nurtured relationships with customers every day Customers trusted information that was presented in making their purchase
- Upselling quantities of Products purchased because it was presented in genuine way, not limiting what is assumed customer can afford
- Nurturing low sales co-workers to help them increase their %
- Constantly taking courses during own time to learn more
- Verbal and Written Communication
- Educational Assistance
- Teaching and Instruction
- Lesson Plan Implementation
Accomplishments
Wanted to create a children's book showing their love for nature and protecting and caring for it. Part of proceeds of this book goes to Bandages paws in Grande Prairie and Wild Ocean Whale Society in Powell River.
Phone Cell
(C) 587-343-0213
Phone Home
(H) 587 343 0213
Languages
English
Native or Bilingual
Certification
- CPR, AED certified June 2024
- Food safe certified June 2024
- July will get Criminal/Venerable check done.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- Toastmasters 3 years
Work Preference
Work Type
Full TimeLocation Preference
On-SiteInterests
High energy- love to kayak, bike, hike, and explore outdoors Wrote and illustrated a children's book during Covid
Timeline
Manager on Duty
Nitehawk Year-Round Adventure Park
12.2022 - 09.2024
Beauty Advisor
Shoppers Drug Mart
04.2019 - 12.2022
Licensed Esthetician
Self-employed
01.2005 - Current
Associate of Arts - Work Related, Constantly Taking Courses
Academy of Learning
Associate of Arts - Gel Nails
Royal Beauty Supply
Associate of Arts - Microblading, Eyelash Perming And More.
Lightworks Esthetics
Associate of Arts - Florist/Floral Design
Stratford Career Institute
Associate of Arts - Level 3
Toastmasters
Associate of Arts - Esthetics And Nail Care Technology
Comox Valley Beauty School Ltd.
Associate of Arts - Arts
Trinity Western University
High School Diploma -
Langley Senior Secondary
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