Experienced in conducting comprehensive client assessments to develop personalized care plans. Utilizes strong communication and coordination skills to effectively manage client services. Proven track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Peace Officer
Government of Alberta
01.2022 - Current
Maintaining the safety and security of the center, perform a variety of security functions to ensure the care and custody of offenders while also ensuring the safety of center staff and the public.
Monitor offender movement, conduct patrols and counts, manage behavior, Mental and physical health check, complete searches and complete administrative duties associated with the Correctional Peace Officer role, including report writing and data entry.
Work effectively in a team environment and heightening critical thinking skills.
Case Management//Team Collaboration || Program Administration
Full Time (38.75/week)
Family Connector
The Family Centre
06.2021 - 07.2022
Provides in-home and community-based support to marginalized children and families who have Children’s Services involvement such as Refugee and first-generation Canadian families that have experienced the impacts of trauma and multigenerational abuse and neglect.
Social Work: As a Family Connector, I helped build therapeutic relationships with parents through the use of basic counseling skills and a trauma informed care approach. Identified, strengthens, and reconnects relationships with family, kinship, foster homes and friends in an effort to create a plan that addresses long term support for the wellbeing, reunification and safety of the children.
Worked as a member of a collaborative team and ultimately responsible for the coordination, initiation and mobilization of internal and external resources required to meet the service plan objective as determined with Children’s Services and the families we work with.
Program Management: Provide one on one ongoing support to parents and children involved, provided community resources to families and children within the assigned caseload. Assessed the needs of the families assigned by the management and provide referral when necessary.
Community Engagement// Team Collaboration || Program Administration
Full Time (40 hours/week)
Conducted thorough research on market competitors to identify opportunities for growth and differentiation within the connector industry segment.
Community Disability Practitioner
New Age Services
01.2018 - 05.2021
Assumed Community Disability Practitioner position and presided over organization-wide social work services and client engagement activities.
Administered a caseload of 3 high-risk clients with behavioral issues and developmental disabilities—observed daily needs and oversaw the implementation of individualized client programs to encourage integration and promote social and psychological wellbeing.
Case Management: Influenced complex cases of clients with behavioral issues—assessed daily client needs and administered the implementation of daily individualized programs.
Engaged with diverse population that included indigenous populations and at-risk clients, documented daily tasks, administered medication and implement intervention techniques and positive enforcement strategies to promote clients’ wellbeing.
Program Management: Promoted integration and catapulted individualized program success—observed daily behavior, monitored daily activities and ensured implementation of the program as per psychologists and psychiatrists instructions.
Logged behavioral issues, reported incidents and worked closely with the healthcare management team to modify individualized client programs to encourage a consistent positive behavior.
Social Work: Inflated client reintegration efforts into society and developed strong relationships with family members—participated with clients through daily indoor and outdoor activities that included social events, physician and family visits and physical tasks.
Managed client programs in a residential based setting, monitored behavior and implemented best practices to promote individual’s independency and social integration.
Community Engagement// Team Collaboration || Program Administration
Full Time (40 hours/week)
Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
Mental Health Advocate
Canadian Mental Health Association
04.2016 - 01.2018
Chosen by team leaders to support with daily organizational tasks that included social work, client advocacy, community engagement and relationship management.
Managed individual intake—assessed their needs, presented solutions and acted as an advocate on behalf of clients’ to assist with the attainment of designated resources from government and organizations that included housing, funding and medical rehabilitation services.
Case Management: Managed a total of 25+ client cases and steered individual’s success—led individual intake assessments, acquired information, assessed needs and worked closely with government and community resources to enhance individual’s wellbeing and support with integration through employment.
Assisted with the acquisition of temporary housing, rehabilitation services & monetary funding through designated programs.
Counseling: Supported with individual and group education to promote program’s success—led individual counseling sessions, assessed needs and adopted a holistic approach to enhance their social, mental and emotional state.
Led educational workshops for communities, schools and RCMP detachments to facilitate issues facing vulnerable individuals and launched new programs and resources to achieve bottom-line success.
Client Management || Team Collaboration || Case Management
Full Time (40 hours/week)
Coordinated service delivery between interdisciplinary teams of medical professionals, ensuring continuity of care for clients.
Education
Bachelor of Arts - Human Services
Athabasca University
AB
06.2023
Diploma -
Keyano College
AB
04.2016
Skills
Program Administration
Client Advocacy
Communication skills
Intake and safety assessment
Case Management & Individual Assessments
Relationship Management
Community Engagement
Indigenous Engagement
Community/Program Liaison
Trauma Informed approach
Social, Emotional and Physical Wellbeing
Interpersonal skills
Technical Reporting
Research Expertise
Client Centered approach
MS Office (Word, Excel, Outlook), G-Suite
Client Focused
Certification
Professional Development and Certification: Aboriginal Cultural Awareness, Cultural Competency Training, Basic Psychological First Aid, Adult Anger Management Skills, Living Life to the Full, Basic Facilitation Skills, Certified EPREP Facilitator, ASIST–Applied Suicide Intervention Skills Training, Mental Health First Aid, Correctional Service Induction Training (C-SIT)
Response Ability Pathways for Working with Children & Youth at Risk, Community helpers Program Certificate, Certified Critical Incident Stress Management–CISM, Individual and Group Intervention Facilitator, CPI Training–Crisis Prevention Intervention, Certified Medication Administration, First Aid/CPR, Working Minds, Trauma Informed approach practice, Brain Story Certification.
Accomplishments
Highly skilled Professional with 8+ years of expertise spanning social work, case management, program administration, and individual counselling.
A Bachelor degree in Human Services from Athabasca University, Social Work Diploma acquired from Keyano College, a Registered Social Worker and verifiable knowledge in the areas of addiction and mental health, developmental psychology, human services, social welfare, Case Management and community development.
Proven track record in working with diverse population that include Indigenous communities, minority groups, youth, at-risk and high-risk individuals, mentally and physically disabled and supporting with the implementation of designated programs that enhance groups, individual and community success.
Expertise in working with case managers, social workers, healthcare professionals and community stakeholders. Overseeing the implementation of customized social programs and supporting with social integration and execution of improved policies and initiatives.