Sandra Anna
Markham,ON
Summary
Detail-oriented professional with over 15 years of experience in customer service and administrative roles, specializing in patient care coordination and relationship management. Achievements include boosting customer satisfaction rates and optimizing administrative processes. Proven ability to handle high-volume calls, manage scheduling, and maintain meticulous records while delivering exceptional service. Recognized for fostering strong relationships with clients and team members, contributing to a seamless operational flow.
Overview
11
11
years of professional experience
Work History
Executive Assistant to CEO
Cam-Raw Inc.
01.2017 - Current
- Executed high-volume client interactions and cultivated relationships with outstanding verbal and written communication abilities.
- Ensured effective professional communication while collaborating with more than 100 dental offices across the region.
- Enhanced client engagement with a 40% success rate achieved via professionally empathetic interactions.
- Synchronised multifaceted scheduling and calendar oversight, guaranteeing efficient time utilization.
- Kept comprehensive records and systems for documentation.
- Processed and arranged critical documents with precision.
- Acted as main liaison for stakeholders, addressing inquiries with professionalism and efficiency.
- Coordinated efforts across multiple teams for effective service management.
Customer Service Specialist
Teleperformance Canada Inc.
07.2020 - 10.2023
- Facilitated high-volume customer interactions with a focus on enhancing patient care.
- Enhanced efficiency in resolving calls by streamlining information collection.
- Maintained accurate digital records for sensitive customer data.
- Maintained efficient scheduling and prompt appointment management within a 3-minute response window.
- Compiled and reviewed analytical reports to assess key performance metrics including customer satisfaction and retention rates.
Customer Success Associate
GlobalFaces Direct
02.2018 - 08.2019
- Nurtured client relationships and managed a portfolio of 8-10 accounts, ensuring steady communication.
- Managed comprehensive client records and monitored key performance indicators.
- Established strong professional relationships through empathetic listening and proactive problem-solving
- Created detailed documentation tracking client engagements and updates.
- Facilitated interdepartmental collaboration for smooth service operations.
Administrative Coordinator
Optimal Community
07.2014 - 10.2015
- Managed comprehensive scheduling system for healthcare workers and clients
- Coordinated appointments and maintained detailed client records in database management system
- Handled sensitive medical information while ensuring compliance with privacy regulations
- Processed incoming calls and emails, providing prompt and professional responses to inquiries
- Developed and implemented efficient administrative procedures for practice operations
Education
Business Management -
Anderson College
01.2022
Accounting and Payroll Administrator -
Canadian Business College
Scarborough, ON, Canada01.2019
Skills
- Patient Care Management
- Digital Systems
- Communication
- Record Management
- Effective Problem Resolution
- Office Administration
- Collaborative Team Engagement
Timeline
Customer Service Specialist
Teleperformance Canada Inc.
07.2020 - 10.2023
Customer Success Associate
GlobalFaces Direct
02.2018 - 08.2019
Executive Assistant to CEO
Cam-Raw Inc.
01.2017 - Current
Administrative Coordinator
Optimal Community
07.2014 - 10.2015
Business Management -
Anderson College
Accounting and Payroll Administrator -
Canadian Business College
Similar Profiles
Kishore N SKishore N S
Regional Manager at Kent Cam Technologies- Cam Eye a Div of KENT RO Systems LtdRegional Manager at Kent Cam Technologies- Cam Eye a Div of KENT RO Systems Ltd
Samantha RiversSamantha Rivers
Head Quality Control Inspector at CAM DevelopmentHead Quality Control Inspector at CAM Development
Kyley McClungKyley McClung
Community Manager at CAM PropertiesCommunity Manager at CAM Properties