Sandra Angelini

• Twenty-one (21) years of medical clerical experience in the NHS system
• Fourteen (14) months of interim supervisory experience
• Hire, assign, supervise, and provide guidance to clinical clerical staff
• Resolve problems and complete performance evaluation
• Assist the Manager and Clinical Supervisor in planning, organizing and monitoring the clerical functions
• Worked collaboratively with the WFCC clinical applications specialist to facilitate changes to the EMR schedule and booking guidelines
• Develop and establish processes and schedules to meet operational needs.
• Conducts clerical staff meetings and fosters a collaborative team to improve the efficient delivery of quality health care to patients
• Communicates clearly with all levels of employees. Listens to feedback and takes immediate steps to resolve problems, identifies, clarifies, and researches problems to find the best solution.
• Establish standardized daily work and quality assurance metrics and processes for clerical staff.

● Accuracy of booking chemotherapy and diagnostic imaging appointments

● Receive the public and answer questions, in person and by telephone

● Respond to inquiries from staff, and others, and refer to the appropriate person or department

● Work collaboratively with Nursing, Clerical and support staff in the Cancer Centre

● Review and coordinate patient schedules

● Greet and Queue patients on admission

● Arrange for referral appointments to specialists

● Solid understanding of emergency codes and procedures when a code is required

● Performs duties including retrieving, sorting and scanning patient information into EMR to inquiries from staff, and others, and refer to the appropriate person or department

● Work collaboratively with Nursing, Clerical and support staff in the Cancer Centre

● Review and coordinate patient schedules

● Greet and Queue patients on admission

● Arrange for referral appointments to specialists

● Solid understanding of emergency codes and procedures when a code is required

● Performs duties including retrieving, sorting and scanning patient information into EMR

● Obtain accurate information to carry out registration and pre-registration process.

● Demonstrates proficiency working in a complex electronic medical record environment with attention to detail and accuracy.

● Maintain bed placement and exact statistical data.

● Processing inpatient and outpatient registration, admissions/transfers/discharges, and physician orders in an electronic medical record.

● Assisted in new employee training as delegated by management.

● Documents outpatient and emergency admissions through patient/guarantor interviews by inputting data in the computer.

● Receives Visitors and directs them appropriately.

● Explains hospital policies, financial responsibilities, and patient rights.

● Ensure all demographics and financial data are obtained, and accurately documented in the Meditech/Mosaiq/Opis programs.

● Responsible for the creation and implementation of the patient registration quick reference manual

● Implementation of Outpatient Oncology Registration process prior/post to new hospital move