SANDRA AMPONG
Summary
Dedicated Personal Care Worker with a proven track record at Stephen Adom Kyei Duah, excelling in compassionate caregiving and personal hygiene assistance. Enhanced client satisfaction through personalized care, achieving a significant improvement in client wellness and independence. Demonstrates a strong commitment to client confidentiality and assisted living experience, ensuring optimal care and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Care Worker
Stephen Adom Kyei Duah
Ghana-Kumasi
03.2019 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collaborated with healthcare professionals to monitor client progress and adjust care plans accordingly.
- Documented vitals, behaviors, and medications in client medical records.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Housekeeper Room Attendant
Millicent Resident
Ghana-Accra
06.2018 - 03.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
- Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
- Streamlined communication with colleagues through effective use of mobile devices and software applications specific to housekeeping operations.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Education
Bachelor of Arts - Health Studies
University of Regina
Regina, SKSkills
- Client Confidentiality
- Personal Hygiene Assistance
- Compassionate Caregiving
- Assisted Living Experience
Languages
English
Full Professional
Certification
- PCW - Personal Care Worker St.John Ambulance Training
- Standard First Aid With CPR/AED
- Food Safety Handler
Timeline
Personal Care Worker
Stephen Adom Kyei Duah
03.2019 - 05.2023
Housekeeper Room Attendant
Millicent Resident
06.2018 - 03.2019
Bachelor of Arts - Health Studies
University of Regina