Sandra Allen
Alliston,ON
Summary
Customer Service Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Cleaning Professional
AllenRose Cleaning
01.2022 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Airline Customer Service Agent
GTAdnata
10.2018 - 11.2021
- Greet and acknowledge all ticketed passengers in and provide quick responsive customer service while being attentive to detail
- Understand and respond appropriately to basic customer inquiries
- Assisted passenger as needed
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Screening Officer
Garda World
08.2016 - 10.2018
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Screened over 100 passengers per day by verifying ID's and boarding passes
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries
Passenger Service Agent
Swissport Canada
11.2010 - 08.2016
- Lead agent responsible for monitoring flight, closing flights on time, sending required messages to head office after flight has pushed back from the gate.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Guest Service Agent
Air Jamaica
09.2005 - 10.2010
- Greeted and checked-in ticketed passengers to correct destination
- Trained on World Tracer Baggage System
- Operations Agent, communicated with Captain, balanced and calculated load sheet
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Greeted guests upon arrival and offered assistance.
Education
Certificate, Travel and Tourism -
Toronto School of Business
Brampton, ONSecondary School Diploma -
Adult Education Center
Mississauga, ONSkills
- SKILLS AND QUALIFICATIONS
- Over 5 years’ experience in customer service field
- Experienced in various customer services areas
- Hospitality Environments
- Ability to work with limited or no supervision
- Exceptional Time Management
- Basic Tools
- Hospitality Environment
Timeline
Cleaning Professional
AllenRose Cleaning
01.2022 - Current
Airline Customer Service Agent
GTAdnata
10.2018 - 11.2021
Security Screening Officer
Garda World
08.2016 - 10.2018
Passenger Service Agent
Swissport Canada
11.2010 - 08.2016
Guest Service Agent
Air Jamaica
09.2005 - 10.2010
Certificate, Travel and Tourism -
Toronto School of Business
Secondary School Diploma -
Adult Education Center
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