Sandra Albarran
Thermal
Summary
Proven Spa Service Representative and Beauty Advisor with a track record of enhancing customer satisfaction through expert service coordination and product knowledge. At Agua Caliente Casino Resort & Spa, excelled in guest experience, boosting loyalty through empathetic engagement and effective issue resolution. Skilled in Microsoft Excel and team collaboration, consistently met sales targets by mastering customer engagement and service excellence.
Overview
3
3
years of professional experience
Work History
Spa Service Representative
Agua Caliente Casino Resort & Spa
04.2024 - Current
- Greeted and checked in guests, ensuring a seamless and welcoming arrival experience.
- Scheduled spa appointments to ensure excellent guest experiences.
- Accommodated guests with exceptional service, ensuring a welcoming and relaxing spa experience.
- Coordinated and finalized daily spa reservations to ensure seamless scheduling and client satisfaction.
Beauty Advisor
Ulta Beauty Inc.
06.2022 - 06.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Esthetician
Coachella Valley Beauty College
08.2022
Coachella Valley High School
Coachella, CA06.2021
Skills
- Customer service
- Issue resolution
- Product knowledge
- Order processing
- Communication skills
- Account management
- Team collaboration
- Complaint handling
- Empathy skills
- Call handling
- Customer satisfaction
- Sales support
- Service coordination
- Sales referrals
- Customer engagement
- Loyalty programs
- Customer support
- Database maintenance
- Payment acceptance
- Membership renewals
- Sales expertise
- Microsoft outlook
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spa Service Representative
Agua Caliente Casino Resort & Spa
04.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
06.2022 - 06.2024
Esthetician
Coachella Valley Beauty College
Coachella Valley High School
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