SANDRA A. INJOH
Mississauga,Canada
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
10
10
years of professional experience
Work History
Human Resources Administrator/HR Generalist
Walmart Canada/ Logistics
Mississauga, ON
03.2025 - Current
- Serve as the primary HR contact and provide guidance on employee relations issues, such as performance management, disciplinary action, and grievances.
- Managed benefits programs, such as health insurance plans and retirement accounts.
- Processed new hire paperwork and conducted onboarding orientations.
- Monitored compliance with employment laws and regulations.
- Maintained employee records, ensuring the accuracy and confidentiality of all documents.
- Coordinated training sessions for employees on topics such as safety, and sexual harassment prevention.
- Acted as a liaison between employees and upper-level management when needed.
- Developed job postings for open positions, and managed the applicant tracking system.
- Prepared reports regarding personnel-related activities, such as turnover rate and absenteeism.
- Coordinated end-to-end recruitment for up to six open roles at a time, including job postings, resume screening, interviews, reference checks, and drafting offer letters.
- Provided guidance and support to managers on employee relations and performance management issues.
- Scheduled or conducted new employee orientations.
- Supported HRIS implementation projects (BambooHR and Workday), including data migration, user training, and system testing.
- Assisted in designing new performance management workflows, and led quarterly KPI reporting on HR metrics.
Bilingual Client Administrator/ Client Relations
Holman Canada
Mississauga, Canada
06.2023 - 03.2025
- Communicated well with clients through phone calls and online meetings to maintain satisfaction, and keep parties current with the changing environment.
- Maintained comprehensive documentation of all customer interactions and transactions.
- Implemented best practices for effective communication between customers and internal teams.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Created client success plans tailored to individual needs and goals.
- Monitored customer accounts to identify opportunities for improvement.
- Developed process improvements that enhanced the customer experience across all touch points.
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Assessed client data from reports to better understand possible renewal risks.
Bilingual Human Resource Coordinator
Cameroon Development Corporation
01.2015 - 12.2018
- Managed employee relations, performance appraisals, and legal affairs, contributing to a positive work environment.
- Tracked and managed training via the internal LMS, and provided first-line support on employee questions related to benefits and policies.
- Developed job postings to ensure they were accurate, attractive, and appealing to potential candidates.
- Organized and maintained applicant tracking systems, including entering data into the system, and updating information as needed.
- Maintained relationships with external recruitment agencies to source potential candidates when needed.
- Collaborated with the HRBP on accessibility planning and pay equity reporting.
- Improved retention rates by 25% through effective onboarding and employee engagement initiatives.
- Streamlined health and safety compliance processes for over 200 employees, achieving ultimate adherence.
Education
Certificate - Certified Human Resources Professional (CHRP)
HRPA, In Progress (anticipated: Oct 2025)
Toronto, ON10-2025
Postgraduate Diploma - Human Resource Management
George Brown College
Toronto04-2025
Master of Science - Human Resources Management
Pan African Institute of West Africa
Buea, Cameroon01.2017
Skills
- Full-cycle recruitment
- HR compliance (ESA, AODA, H&S)
- Microsoft Office Suite, Excel, PowerPoint
- Onboarding and offboarding
- Staff recruiting and retention
- HRIS / LMS management
- Employee relations support
- HR audits and policy development
- Diversity and inclusion
- Benefits administrator
- Employment law compliance
- Workplace investigations
- Client relationship management
- Compensation and benefits
- Project coordination
- Data analysis and KPI reporting
Awards
- Partner of the Quarter 2024, Recognized for exceptional performance and leadership in driving team success.
- Holman Soul BRG Team lead, Actively contributed to company-wide diversity and inclusion initiatives in partnership with other Business Resource Groups (BRG’s).
- Community Ambassador and EEC Team lead 2024, Collaborated with the Employee Engagement Committee to enhance workplace culture and organize community volunteer events.
Languages
French
Full Professional
English
Full Professional
Technology & Tools
- BambooHR, Google Workspace, Microsoft Office Suite, Zoom& Teams , Workday, Power BI (basic)
References
References available upon request.
Timeline
Human Resources Administrator/HR Generalist
Walmart Canada/ Logistics
03.2025 - Current
Bilingual Client Administrator/ Client Relations
Holman Canada
06.2023 - 03.2025
Bilingual Human Resource Coordinator
Cameroon Development Corporation
01.2015 - 12.2018
Certificate - Certified Human Resources Professional (CHRP)
HRPA, In Progress (anticipated: Oct 2025)
Postgraduate Diploma - Human Resource Management
George Brown College
Master of Science - Human Resources Management
Pan African Institute of West Africa
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