Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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SANDIPTHO DASH

Montreal,QC

Summary

Dedicated and adaptable professional with a broad background in customer service, delivery operations, food service, and hands-on roles in warehouse environments. Experienced in performing a variety of tasks in fast-paced settings, including inventory management, order fulfillment, and ensuring smooth logistics operations. Known for strong organizational skills, a keen attention to detail, and the ability to collaborate effectively with teams to meet operational goals. Committed to providing excellent service and maintaining efficiency, safety, and quality standards in all tasks undertaken.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

FedEx
04.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Delivery Courier

FedEx
06.2022 - 04.2024
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Tracked delivery status and updated customers for expected delivery time.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Ensured safe transportation of packages with careful handling and secure storage methods.

Sandwich Artist

SUBWAY®Restaurants
02.2022 - 06.2022
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Greeted guests, promoted specials, and took orders.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Returns Clerk

SSENSE Montreal
12.2019 - 07.2020

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  • Unloaded, inspected, and stored damaged and returned products.
  • Minimized errors in return transactions by meticulously reviewing receipts and verifying product conditions.

Picking Packer

Altitude Sport
07.2018 - 03.2019
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Documented production information via daily system logs and discussed issues with management.
  • Recorded daily activities for inventory control.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Education

Bachelor of Arts - Economics

Concordia University
Montreal, QC
12-2026

DCS / DEC in social science - Social Sciences

Dawson College
Montreal, QC
12.2021

Diplome Secondaire -

Ecole Secondaire Saint-luc
Montreal, QC
06.2018

Skills

  • Computer proficient
  • Strong verbal communication
  • Quick learner
  • Attention to detail
  • Multitasking and Organization
  • Customer Complaint Resolution
  • Customer service
  • Active listening
  • Critical thinking

Languages

English (Speaking, Writing, Reading)
French (Speaking, Writing, Reading)
Bangla (Speaking)

Certification

Drivers License (Class 5), 06/01/2018

Timeline

Customer Service Representative

FedEx
04.2024 - 09.2024

Delivery Courier

FedEx
06.2022 - 04.2024

Sandwich Artist

SUBWAY®Restaurants
02.2022 - 06.2022

Returns Clerk

SSENSE Montreal
12.2019 - 07.2020

Picking Packer

Altitude Sport
07.2018 - 03.2019

Bachelor of Arts - Economics

Concordia University

DCS / DEC in social science - Social Sciences

Dawson College

Diplome Secondaire -

Ecole Secondaire Saint-luc
SANDIPTHO DASH