Sandip Shaw
Grande Prairie,AB
Summary
Motivated Food & Beverage professional with 15+ years of experience, expertise in identifying operational needs and implementing cost-saving solutions to boost revenue and drive customer satisfaction. Demonstrates resourcefulness, exceptional organizational skills, and a proven track record in leadership and team building.
Overview
17
17
years of professional experience
Work History
Restaurant Operations Manager
Earl's Kitchen & Bar
10.2024 - Current
- Efficiently handled complaints to foster continued customer loyalty.
- Organized workloads for employees with clear priority settings and goal establishment.
- Analyzed POS information frequently, executing necessary measures.
- Monitored dining and kitchen operations, implementing necessary corrective measures.
- Analyzed costs and stock movements in regular reports.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Operation Manager (Multi Unit)
The Graybird Management Co.
01.2021 - 10.2024
- Pre-Opening Tales Restaurant (Fine Dining) & Cave Cafe, Pre-Opened Glad Restaurant (Casual Dining), New menu rolled out for Gray Bird Café (Hi-end Coffee shop).
- Successful ran the operation of all the Restaurants, Food Quality, Food Cost, Guest Relationship, Inventory, Purchasing, Wastages, Hiring, Employee Training, Daily Sales & Budget, etc.
- Daily checking of the food quality and new food trials in coordination with the Chefs on bi-weekly basis.
- Update and maintain weekly P&L report in coordination with the CFO.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted performance reviews for team members.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Recruited and trained new employees to meet job requirements.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Restaurant General Manager
The Graybird Management Co.
01.2021 - 11.2021
- Successfully changed and ran the entire BOH and FOH operation of The Graybird Café.
- Maintain minimal wastage and controlled food cost.
- Staff Management, Briefing, Training, etc.
- Inventory management (CGS, Dry store, Bar, etc).
- Guest Relation, Guest Query Resolving, etc.
- Managed relationships with suppliers to ensure timely delivery of products.
- Created weekly work schedules according to staffing needs.
- Kept up-to-date records of employee performance reviews.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Business Owner
ASM Retail
11.2018 - 09.2020
- Wholesaler for all kind of mobile phones accessories.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
F&B Executive
The Cheesecake Factory
09.2017 - 01.2018
- Pre-Opening Team of one of the busiest high end casual dining restaurant which serves around 450pax at a time
F&B Administrator
The Cheesecake Factory
01.2014 - 01.2017
- The busiest restaurant in The Avenues Mall which served around 500 covers at a time
- I joined as a senior server and was promoted to the Restaurant Administrator/Supervisor
F&B Palace Supervisor / Butler
Taj Falaknuma Palaces
01.2013 - 01.2014
- Successful lead the morning breakfast, brunch &lunch, Hi-Tea , lavish fine-dining banqueting, dinner services for Two awards winning restaurant, 'Celeste' , 'Adda' , 'Golbanglow' & '101 dinning '.
- Coordinated with the F&B Director and Comunicate it between the kitchen, restaurant and banquet staffs for VVIP events and services.
- Maintained daily Staff briefing, staff training, Guest Relation, Daily Sales, Bar Inventory, etc.
F&B Trainee Captain
The Park Hotels
04.2010 - 01.2013
- The Park Kolkata, known for its 8 F&B Outlets
- In my tenure with The Park Hotel I was lucky to manage two restaurants The Bridge (24hr coffee shop) and The Saffron an Indian cuisine fine-dining restaurant and the Conference Center specializing for VIP & VVIP guest services.
F&B Operational Trainee
Taj Ambassador Hotel
01.2008 - 01.2009
- Have successfully completed my industrial training in all the 4 major dept
- Did my specialization in F&B Service department from Larry's China (fine-dining oriental cuisine restaurant)
Education
Bachelor Degree - Hospitality Management
West Bengal University
Kolkata India 🇮🇳 01.2010
ISC -
St. Thomas Boy's School
Kolkata India 🇮🇳 01.2007
ICSE - Science
St. Thomas Boy's School.
KOLKATA, INDIA 🇮🇳 03.2005
Skills
- Culinary Operations Oversight
- Cost Control in Food Services
- Food Standards Compliance
- Efficiency in Waste Minimization
- Inventory Oversight
- Supply Chain Coordination
- Customer Engagement Proficiency
- Talent Acquisition
- Employee Development
- Strategic Promotion
- Skill Development Through Cross Training
- Menu Engineering
- Profit And Loss Management
- COGs
- Daily Revenue Generation
- Daily Cash Analysis
- Micros
- Foodics
- Zero
- Recruiting and interviewing
- Coaching and mentoring
- Disciplinary techniques
- Cost Monitoring
- Team Training
- Strategic Business Planning
Languages
English
Full Professional
Arabic
Elementary
Hindi
Native or Bilingual
Affiliations
Accomplishment
• Best Employee Of The Month.
• Star Performer.
• Pro- Serve (2024).
• Consistently maintained high customer satisfaction ratings.
Additional Information
Date of Birth: 24th June, 1987.
Passport expires: 12th April 2031.
Application for:
Asst. F&B Manager / Restaurant Operation Manager / Asst. General Manager.
Timeline
Restaurant Operations Manager
Earl's Kitchen & Bar
10.2024 - Current
Operation Manager (Multi Unit)
The Graybird Management Co.
01.2021 - 10.2024
Restaurant General Manager
The Graybird Management Co.
01.2021 - 11.2021
Business Owner
ASM Retail
11.2018 - 09.2020
F&B Executive
The Cheesecake Factory
09.2017 - 01.2018
F&B Administrator
The Cheesecake Factory
01.2014 - 01.2017
F&B Palace Supervisor / Butler
Taj Falaknuma Palaces
01.2013 - 01.2014
F&B Trainee Captain
The Park Hotels
04.2010 - 01.2013
F&B Operational Trainee
Taj Ambassador Hotel
01.2008 - 01.2009
Bachelor Degree - Hospitality Management
West Bengal University
ISC -
St. Thomas Boy's School
ICSE - Science
St. Thomas Boy's School.
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