Sandip Dutta
Banff
Summary
Developed comprehensive skills in team management and customer relations in high-energy restaurant setting. Adept at streamlining operations and enhancing customer satisfaction through effective communication and problem-solving. Seeking to transition into new field where these transferrable skills can drive success and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
Fairmont Banff Springs
05.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Front Desk Agent
Holiday Inn
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Bartender
Agave by Imperial
01.2023 - 07.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Server
Jumeirah Zabeel Saray
03.2020 - 01.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Restaurant Server
Rixos the Palm
02.2019 - 02.2020
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
Diploma In Hospitality-Hotel and Restaurant Operation - Hospitality
Fleming College
Peterborough, ON04.2024
Diploma In Hotel Operation and Management - Hospitality
CIMS
Kolkata IN06-2019
Skills
- Team coordination
- Customer service
- Food safety compliance
- Staff supervision
- Health and safety standards
- Conflict resolution
- Reservation handling
Certification
- Smart Serve Ontario, 01/23
- LivingWorks Suicide Prevention Certificate, 02/23
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Restaurant Server
Fairmont Banff Springs
05.2024 - Current
Front Desk Agent
Holiday Inn
06.2023 - Current
Bartender
Agave by Imperial
01.2023 - 07.2023
Restaurant Server
Jumeirah Zabeel Saray
03.2020 - 01.2022
Restaurant Server
Rixos the Palm
02.2019 - 02.2020
Diploma In Hospitality-Hotel and Restaurant Operation - Hospitality
Fleming College
Diploma In Hotel Operation and Management - Hospitality
CIMS
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