Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
Generic

Sandie Mazile

Gatineau

Summary


Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

2024
2024
years of professional experience

Work History

Dental Customer Service Representative

Canada Life Insurance Compagny
2023 - 2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Translation specialist

Robert Half Canada
01.2023 - 01.2023
  • Validation of documents from English to French. Translating documents and video-subtitling on Trados.
  • Casual

Administrative assistant

FCM Green Municipal Fund
01.2022 - 06.2023
  • Website support, customer service, filing reports and answering the phone.

Phlebotomist and ECG technician

Bio-Test Laboratory Inc.- Montfort Hospital affiliate lab (OHH Orleans)
  • Collecting blood through venipuncture. Collecting specimen, data processing and insurance verification. Front desk reception and triage.

Data entry and verification clerk

City of Ottawa-Public Health
01.2022 - 01.2022
  • Reception, verifying client’s insurance information and triaging. Screening incoming clients before registering vaccination records with the MOH. Checking-in, checking-out clients and issuing vaccination certification.
  • Casual

Lead of Operations/Manager

SAH-Hunt club rd. multiservice clinic
01.2021 - 01.2021
  • Bookkeeping, billing and insurance verification. Buying supplies and medical equipment. Managing staff with their day-to-day tasks.
  • Full-Time

Administrative Assistant

Ottawa Eye Clinic
01.2021 - 01.2021
  • Front desk reception, answering emails and a twelve-line console. Booking patients for appointment on EMR, managing physicians’ schedules, collecting payments and sending invoices.
  • Part-time

Med surg/ Emergency room Technician/Front desk

The Brooklyn hospital center
01.2009 - 01.2019
  • Triaging incoming patients, registering patients and taking vitals signs. Bedside venipuncture and ECG’s. Managing holts and heart monitors. Assisting patients with basic needs.

Patient Care Technician

Maimonides medical Center
01.2007 - 01.2009
  • Managing holts and heart monitors. Assisting patients with basic needs.
  • Medical Intensive care unit

Education

Bs - Health Sciences, Biology Honours

OTTAWA UNIVERSITY
Ottawa, Ontario
01.2024

Certified Medical Assistant - CCMA

ALLEN SCHOOL, INC.
Brooklyn, NY
01.2003

High School Diploma - undefined

ECOLE MARIE CLARAC H.S
Quebec, CA
01.1998

Skills

  • Administrative skills
  • Translator
  • Customer service skills
  • Managing provider’s calendars
  • Data entry
  • Knowledge of EMR, Epic, SP Solutions, Microsoft word, excel, electronic filing systems
  • Speak fluently French, English and basic Spanish
  • Certified Clinical Medical Assistant (CCMA) by National Healthcare Association (NHA)
  • Valid CPR certification and qualification
  • Phlebotomy
  • ECG technician
  • Specimen handling
  • Butterfly needle technique

Languages

English
Native or Bilingual
French
Native or Bilingual

Disclaimer

Letter of reference and proof of certification upon request.

Timeline

Translation specialist

Robert Half Canada
01.2023 - 01.2023

Administrative assistant

FCM Green Municipal Fund
01.2022 - 06.2023

Data entry and verification clerk

City of Ottawa-Public Health
01.2022 - 01.2022

Lead of Operations/Manager

SAH-Hunt club rd. multiservice clinic
01.2021 - 01.2021

Administrative Assistant

Ottawa Eye Clinic
01.2021 - 01.2021

Med surg/ Emergency room Technician/Front desk

The Brooklyn hospital center
01.2009 - 01.2019

Patient Care Technician

Maimonides medical Center
01.2007 - 01.2009

Phlebotomist and ECG technician

Bio-Test Laboratory Inc.- Montfort Hospital affiliate lab (OHH Orleans)

Certified Medical Assistant - CCMA

ALLEN SCHOOL, INC.

High School Diploma - undefined

ECOLE MARIE CLARAC H.S

Dental Customer Service Representative

Canada Life Insurance Compagny
2023 - 2025

Bs - Health Sciences, Biology Honours

OTTAWA UNIVERSITY
Sandie Mazile