Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2024
2024
years of professional experience
Work History
Dental Customer Service Representative
Canada Life Insurance Compagny
2023 - 2025
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Translation specialist
Robert Half Canada
01.2023 - 01.2023
Validation of documents from English to French. Translating documents and video-subtitling on Trados.
Casual
Administrative assistant
FCM Green Municipal Fund
01.2022 - 06.2023
Website support, customer service, filing reports and answering the phone.
Collecting blood through venipuncture. Collecting specimen, data processing and insurance verification. Front desk reception and triage.
Data entry and verification clerk
City of Ottawa-Public Health
01.2022 - 01.2022
Reception, verifying client’s insurance information and triaging. Screening incoming clients before registering vaccination records with the MOH. Checking-in, checking-out clients and issuing vaccination certification.
Casual
Lead of Operations/Manager
SAH-Hunt club rd. multiservice clinic
01.2021 - 01.2021
Bookkeeping, billing and insurance verification. Buying supplies and medical equipment. Managing staff with their day-to-day tasks.
Full-Time
Administrative Assistant
Ottawa Eye Clinic
01.2021 - 01.2021
Front desk reception, answering emails and a twelve-line console. Booking patients for appointment on EMR, managing physicians’ schedules, collecting payments and sending invoices.
Part-time
Med surg/ Emergency room Technician/Front desk
The Brooklyn hospital center
01.2009 - 01.2019
Triaging incoming patients, registering patients and taking vitals signs. Bedside venipuncture and ECG’s. Managing holts and heart monitors. Assisting patients with basic needs.
Patient Care Technician
Maimonides medical Center
01.2007 - 01.2009
Managing holts and heart monitors. Assisting patients with basic needs.
Medical Intensive care unit
Education
Bs - Health Sciences, Biology Honours
OTTAWA UNIVERSITY
Ottawa, Ontario
01.2024
Certified Medical Assistant - CCMA
ALLEN SCHOOL, INC.
Brooklyn, NY
01.2003
High School Diploma - undefined
ECOLE MARIE CLARAC H.S
Quebec, CA
01.1998
Skills
Administrative skills
Translator
Customer service skills
Managing provider’s calendars
Data entry
Knowledge of EMR, Epic, SP Solutions, Microsoft word, excel, electronic filing systems
Speak fluently French, English and basic Spanish
Certified Clinical Medical Assistant (CCMA) by National Healthcare Association (NHA)
Valid CPR certification and qualification
Phlebotomy
ECG technician
Specimen handling
Butterfly needle technique
Languages
English
Native or Bilingual
French
Native or Bilingual
Disclaimer
Letter of reference and proof of certification upon request.
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