Sandie Mazile
Gatineau
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2024
2024
years of professional experience
Work History
Dental Customer Service Representative
Canada Life Insurance Compagny
2023 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Translation specialist
Robert Half Canada
01.2023 - 01.2023
- Validation of documents from English to French. Translating documents and video-subtitling on Trados.
- Casual
Administrative assistant
FCM Green Municipal Fund
01.2022 - 06.2023
- Website support, customer service, filing reports and answering the phone.
Phlebotomist and ECG technician
Bio-Test Laboratory Inc.- Montfort Hospital affiliate lab (OHH Orleans)
- Collecting blood through venipuncture. Collecting specimen, data processing and insurance verification. Front desk reception and triage.
Data entry and verification clerk
City of Ottawa-Public Health
01.2022 - 01.2022
- Reception, verifying client’s insurance information and triaging. Screening incoming clients before registering vaccination records with the MOH. Checking-in, checking-out clients and issuing vaccination certification.
- Casual
Lead of Operations/Manager
SAH-Hunt club rd. multiservice clinic
01.2021 - 01.2021
- Bookkeeping, billing and insurance verification. Buying supplies and medical equipment. Managing staff with their day-to-day tasks.
- Full-Time
Administrative Assistant
Ottawa Eye Clinic
01.2021 - 01.2021
- Front desk reception, answering emails and a twelve-line console. Booking patients for appointment on EMR, managing physicians’ schedules, collecting payments and sending invoices.
- Part-time
Med surg/ Emergency room Technician/Front desk
The Brooklyn hospital center
01.2009 - 01.2019
- Triaging incoming patients, registering patients and taking vitals signs. Bedside venipuncture and ECG’s. Managing holts and heart monitors. Assisting patients with basic needs.
Patient Care Technician
Maimonides medical Center
01.2007 - 01.2009
- Managing holts and heart monitors. Assisting patients with basic needs.
- Medical Intensive care unit
Education
Bs - Health Sciences, Biology Honours
OTTAWA UNIVERSITY
Ottawa, Ontario01.2024
Certified Medical Assistant - CCMA
ALLEN SCHOOL, INC.
Brooklyn, NY01.2003
High School Diploma - undefined
ECOLE MARIE CLARAC H.S
Quebec, CA01.1998
Skills
- Administrative skills
- Translator
- Customer service skills
- Managing provider’s calendars
- Data entry
- Knowledge of EMR, Epic, SP Solutions, Microsoft word, excel, electronic filing systems
- Speak fluently French, English and basic Spanish
- Certified Clinical Medical Assistant (CCMA) by National Healthcare Association (NHA)
- Valid CPR certification and qualification
- Phlebotomy
- ECG technician
- Specimen handling
- Butterfly needle technique
Languages
English
Native or Bilingual
French
Native or Bilingual
Disclaimer
Letter of reference and proof of certification upon request.
Timeline
Translation specialist
Robert Half Canada
01.2023 - 01.2023
Administrative assistant
FCM Green Municipal Fund
01.2022 - 06.2023
Data entry and verification clerk
City of Ottawa-Public Health
01.2022 - 01.2022
Lead of Operations/Manager
SAH-Hunt club rd. multiservice clinic
01.2021 - 01.2021
Administrative Assistant
Ottawa Eye Clinic
01.2021 - 01.2021
Med surg/ Emergency room Technician/Front desk
The Brooklyn hospital center
01.2009 - 01.2019
Patient Care Technician
Maimonides medical Center
01.2007 - 01.2009
Phlebotomist and ECG technician
Bio-Test Laboratory Inc.- Montfort Hospital affiliate lab (OHH Orleans)
Certified Medical Assistant - CCMA
ALLEN SCHOOL, INC.
High School Diploma - undefined
ECOLE MARIE CLARAC H.S
Dental Customer Service Representative
Canada Life Insurance Compagny
2023 - 2025
Bs - Health Sciences, Biology Honours
OTTAWA UNIVERSITY
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