SHANE CAPEK
Winnipeg,MB
Summary
Detail-oriented professional with 14 years of experience in high-volume customer service and operational coordination roles. Expertise in logistics management and service delivery, supported by a Network Administration Diploma. Strong technical and problem-solving skills enhance customer satisfaction and operational efficiency. Seeking to contribute as a Contact Center Coordinator by leveraging exceptional communication and coordination abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative / Production Manager
Boyd Autobody & Glass
12.2023 - Current
- Managed approximately 30 incoming calls, emails/faxes per day
- Enhanced customer experience by managing consultations, estimates, and vehicle delivery.
- Streamlined production schedules to ensure timely repairs and efficient resource allocation.
- Resolved high-volume customer inquiries and complaints, maintaining satisfaction scores.
- Ensured accuracy in administrative and insurance paperwork for all repair jobs.
Bus Operator / Dispatcher
Winnipeg Transit
01.2010 - 12.2023
- Used two-way radio/communication systems to relay precise information regarding locations, delays, and necessary assistance to Control and other personnel, ensuring seamless operational continuity.
- Provided clear and concise updates to passengers regarding routes, fares, and service disruptions, demonstrating excellent public communication skills under pressure.
- Demonstrated exceptional reliability and organizational skills in adhering to strict, high-stakes schedules and safety procedures over a 12-year period.
- Operated transit buses safely and efficiently across assigned routes.
- Maintained a clean and safe bus environment for the comfort of all passengers.
Education
Network Administration Diploma -
CDI College
Winnipeg, MB12.2023
High School Diploma - undefined
Transcona Adult Education Centre
Winnipeg, MB12.2008
Skills
- Conflict resolution and customer de-escalation
- Workflow optimization
- Skilled in Microsoft Office applications
- Team collaboration
- Active listening
- Critical thinking
- Customer service
- Continuous improvements
- Problem resolution
- Production scheduling
- Complaint resolution
- Appointment scheduling
Languages
English
Timeline
Customer Service Representative / Production Manager
Boyd Autobody & Glass
12.2023 - Current
Bus Operator / Dispatcher
Winnipeg Transit
01.2010 - 12.2023
High School Diploma - undefined
Transcona Adult Education Centre
Network Administration Diploma -
CDI College