Sandi Martinez-Mead
Taft
Summary
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
8
8
years of professional experience
Work History
Front Desk
Office Team (Action Glass)
Bakersfield
07.2018 - 08.2018
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- File and maintain records
Human services technician
Department of Human Services
Taft
07.2017 - 12.2017
- Distributes, collects and assists applicants and recipients in completing documents upon which eligibility determinations are based.
- Verifies accuracy, completeness, timely submission and consistency of eligibility documents.
- Interviews applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance.
Front Office
Americas Job Center
Taft
05.2016 - 12.2016
- Advises applicants and recipients of their basic rights and responsibilities associated with public assistance.
- Explains program benefits, requirements and procedures to applicants and recipients, and answers questions.
- Determines program eligibility in accordance with a variety of regulations.
- Prepares documents necessary to initiate, continue and modify public assistance.
- Contacts applicants and recipients regarding discrepancies; refers questionable cases to Special Investigations Unit, as appropriate, for follow-up.
Librarian Aid
Shafter Library
Shafter
11.2015 - 03.2016
- Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
- Open and close library during specified hours and secure library equipment, such as computers and audio-visual (AV) equipment.
- Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
- Answer routine inquiries and refer patrons in need of professional assistance to librarians.
- Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.
Cashier
McDonalds
Lake Isabella
12.2012 - 09.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers' questions, and provide information on procedures or policies.
- Help customers find the location of products.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Supervise others and provide on-the-job training.
- Assist customers by providing information and resolving their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Answer incoming phone calls.
Receptionist
Taft College
Taft
08.2010 - 05.2012
- Greeted persons entering the establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
- Filed and maintained records.
- Scheduled appointments and maintained and updated appointment calendars.
- Operated office equipment such as fax machines, copiers, and phone systems and used computers for spreadsheets.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Devry University
02-2026
Taft College - History
Taft College
Taft, CADiploma -
Taft Union High School
Taft, CASkills
- Typing proficiency 55 wpm
- Computer troubleshooting
- Customer service
- Microsoft Office Suite
- Front office operations
- Register accounting
- Data entry
- Office equipment management
- Barista skills
- Recordkeeping
- Microsoft Word
- Organizational skills
- Collaboration
- Attention to detail
- Effective communication
- Problem solving
- MS office
References
Available upon request
Timeline
Front Desk
Office Team (Action Glass)
07.2018 - 08.2018
Human services technician
Department of Human Services
07.2017 - 12.2017
Front Office
Americas Job Center
05.2016 - 12.2016
Librarian Aid
Shafter Library
11.2015 - 03.2016
Cashier
McDonalds
12.2012 - 09.2014
Receptionist
Taft College
08.2010 - 05.2012
Medical Billing And Coding Certificate - Medical Billing And Coding
Devry University
Taft College - History
Taft College
Diploma -
Taft Union High School
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