Sandi Ikari
Kelowna
Summary
Detail-oriented, hardworking and passionate team player with strong organizational and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to help the team achieve company goals.
Overview
13
13
years of professional experience
Work History
Broker Sales Representative
Self Employed Services
09.2020 - Current
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of insurance products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve personal client goals.
- Met with clients to understand goals and recommend solutions to fit specific needs financially and with insurance coverage.
- Conducted research to answer questions and handle issues using multiple systems and speaking with insurance company agents.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Sales Associate
Gallagher's Canyon GC
04.2011 - Current
- Engaging and welcoming to guests in a friendly, courteous and professional manner.
- Communicates in a clear and professional manner that assists guests and team members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- As a Guest's first and last point of contact, I ensure they have an excellent golf experience.
- Developed strong rapport with customers and created positive impression of business.
- Maintained calm demeanor and professionally managed issues in busy, high-stressed situations.
Sales Associate
Pandora Jewellery
08.2018 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal merchandise.
- Recommending complementary items to upsell and cross sell as an opportunity to increase revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educate customers on current promotional offerings and products using persuasive selling tactics.
- Organized displays and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate particular items and assisted in creating new jewelry pieces.
Education
No Degree - Financial Services And Insurance
Insurance Council of British Columbia
Vancouver, BC09.2020
No Degree - Business Administration
Okanagan College
Kelowna, BC04.2011
Skills
- Customer Needs Assessment
- Display Setup
- Regulatory Compliance
- Customer Service
- Point of Sale Operation
- Sales Goals Attainment
- Complaint Management
- Problem-Solving
- Teamwork and Collaboration
- Relationship Building
- Customer Assistance
- Market Trends Analysis
- Prospecting and Networking
Languages
English
Full Professional
Hobbies: I love to golf
A healthy lifestyle simply means doing things that make you happy and feel good. For me, this involves golfing, going to the gym, biking, running, socializing with family and friends and meeting new people. I carry out one of these on a daily basis which shapes me to be a better rounded person.
Additional Information
I was raised in a small BC community but, proudly influenced by Japanese structure. Our traditional obligations and responsibilities are deeply connected to the family. As my grandmother taught me thoughtfulness and kindness achieves respect with yourself and others....
This state of mind helps me to build better and lasting relationships and also, a significant advantage in my attention to customer service.
I respect myself and others.
Timeline
Broker Sales Representative
Self Employed Services
09.2020 - Current
Sales Associate
Pandora Jewellery
08.2018 - 12.2019
Sales Associate
Gallagher's Canyon GC
04.2011 - Current
No Degree - Financial Services And Insurance
Insurance Council of British Columbia
No Degree - Business Administration
Okanagan College
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