Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sandi Barnett

Wetaskiwin,Alberta

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Barneys Pub and Grill. Skilled in POS system operations and cash management, coupled with a strong work ethic and integrity. Demonstrated ability to improve sales and foster team cooperation, significantly boosting store performance and customer loyalty through strategic upselling and empathetic engagement.

Overview

22
22
years of professional experience

Work History

Cashier/Bartender

Barneys Pub and Grill
03.2012 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Client Support Specialist

Horizon Center
05.2002 - 07.2010
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
  • Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.

Education

PAL2 PROGRAM - People With Disabilities

DOUGLAS COLLEGE
Abbotsford, BC

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling and management
  • POS system operations
  • Cash drawer balancing
  • Guest inquiries
  • Attention to detail

Languages

English
Full Professional

Timeline

Cashier/Bartender

Barneys Pub and Grill
03.2012 - 07.2024

Client Support Specialist

Horizon Center
05.2002 - 07.2010

PAL2 PROGRAM - People With Disabilities

DOUGLAS COLLEGE
Sandi Barnett