Sandhya Rani Golla

• As Health Ambassador, my primary responsibility is to support TNO community programs. This involves referring community members to appropriate resources and support whenever necessary.
• Outreach to awareness among residents about the importance of mental health and cancer screening.
• During events, explain TNO programs at the resource table. Also, perform appropriate outreach within the community before the program and provide the summary report to the lead.

• As a member of the Voter Contact Team, have connected to the Canadian citizens over the Internet-based calling applications (such as Composer and Bria Enterprise/ Call Hub App) for the Election survey. This application stores the data securely.

• The software automatically places the calls for me, connecting with voters sequentially. We take surveys for Canadian Citizens on behalf of one of the Democratic Party NDP and keep each Voter’s survey information & Personal information confidential. Have worked for this role from home.

• Continuously shared COVID-19-related information to community members and local businesses.

• Worked at Vaccination-pop clinics to guide clients in the queue with any queries and distribute the PPE and Rapid test kits.

• Promoted and educated the community members about the potential COVID-19 vaccination program and about the new variants and supporting vaccines of the same.

• Referred community members to appropriate resources and supports within the community.

• Being a Contact Tracer, am responsible to make the outbound calls and also receive the inbound calls by logging into the CRM Application (Salesforce).

• Need to speak with PUI (Person Under Investigation) and gather their Health Information, Close Contacts, Locations they visited, Vaccine information, Isolation Monitoring, etc., and for any resources if needed, etc.

• Will update the case file in the Salesforce application and make a report of the same as per our requirements and keep each PUI’s Personal & Health information very confidential.

· Greeted and assisted customers in a friendly and professional manner, providing product information and recommendations.

· Operated cash register and processed customer transactions accurately and efficiently.

· Maintained a neat and organized sales floor, including restocking shelves, arranging displays, and ensuring product availability.

· Monitored inventory levels and communicated with management to reorder stock as needed.

· Assisted in visual merchandising efforts to enhance the store's appearance and promote sales.

· Resolved customer complaints and inquiries promptly and in accordance with company policies.

· Collaborated with team members to achieve store sales targets and meet customer service goals.

· Completed daily sales reports and cash reconciliation at the end of each shift.