Sandhya Keisham
734 W 68th Ave ,BC
Summary
Experience as a Trust and Tax Compliance professional with the Canada Revenue Agency, skilled in ensuring compliance, and educating businesses on tax obligations. Strong analytical and communication skills foster collaboration and promote voluntary compliance, contributing to enhanced operational efficiency. Dual Master’s Degree (MBA and International Management) from Vancouver Island University (Canada), University of Hertfordshire (U.K.) respectively.
Overview
6
6
years of professional experience
Work History
Trust Account Compliance Officer
Canada Revenue Agency
Vancouver, British Columbia
10.2024 - Current
- Reviewed payroll and GST/HST records to ensure accurate remittance and reporting.
- Identified discrepancies in income tax, CPP, EI, and GST/HST obligations.
- Educated businesses on trust account responsibilities and CRA compliance.
- Conducted assessments, audit referrals, and follow-ups on noncompliance.
- Verified worker classification, and maintained detailed compliance records.
- Collaborated with CRA teams, and stayed updated on tax legislation and policies.
Assessment Processing Officer
Canada Revenue Agency
Vancouver, British Columbia
05.2024 - 10.2024
- Reviewed and processed tax and benefit files per CRA policies and legislation.
- Calculated taxes, benefits, and penalties; communicated decisions to stakeholders.
- Maintained accurate taxpayer and property data in CRA systems.
- Responded to inquiries and supported hearings under supervision.
- Ensured documentation accuracy, and resolved file discrepancies.
- Met deadlines while managing high-volume workloads efficiently.
Customer Service Expert III
SHAW COMMUNICATION
VANCOUVER, BC
02.2019 - 04.2024
- Shadowed new hired sales experts. Provides guidance and recommendations on how to increase sales through efficient sales closure techniques.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Continuously meets and exceeds sales targets.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
Education
MBA - Digital Marketing & Advertising
VANCOUVER ISLAND UNIVERSITY
CANADA06.2019
Master of Science - International Management
UNIVERSITY OF HERTFORDSHIRE
UNITED KINGDOM06.2019
BBA - Finance & Marketing
SHARDA UNIVERSITY
INDIA 05.2016
Skills
- Junior Assistant, KBS Brick Plant, India: Assisted the CEO and his construction company to build charitable schools in order to provide education to children and build hospitals in remote area
- Marketing, Sesame Workshop, India: Worked with NGO to provide high quality education to homeless children under the age of 10
- Marketing, Sense India Foundation, India: Worked in an NGO to provide care and education for deaf and blind children and adults across India
Timeline
Trust Account Compliance Officer
Canada Revenue Agency
10.2024 - Current
Assessment Processing Officer
Canada Revenue Agency
05.2024 - 10.2024
Customer Service Expert III
SHAW COMMUNICATION
02.2019 - 04.2024
MBA - Digital Marketing & Advertising
VANCOUVER ISLAND UNIVERSITY
Master of Science - International Management
UNIVERSITY OF HERTFORDSHIRE
BBA - Finance & Marketing
SHARDA UNIVERSITY
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