Sandhya Basran
402-1835 Cliffe Avenue, Courtenay,BC
Summary
Motivated and adaptable individual with a strong background in customer service, excelling in communication, problem-solving, and understanding user needs. Currently building a solid foundation in HTML, CSS, JavaScript, and WordPress development through coursework and personal projects. Skilled in Adobe Illustrator and Photoshop, with a keen eye for design and user experience. Passionate about creating responsive, user-friendly websites and leveraging customer insights to improve digital experiences.
Overview
1
1
year of professional experience
Work History
Store Associate
Dollarama
12.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
Front End Cashier
The Costco Wholesale
03.2024 - 11.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Sales Associate
Winners & Marshals (TJX)
09.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Post-Graduate Diploma (Website Development) - Technology Education
North Island College
Courtenay, BC04.2025
Bachelors of Computer Applications - Technology Education
Hans Raj Mahila Maha Vidhalaya
Jalandhar, Punjab, India07.2019
Non Medical (Senior Secondary Education) -
Dayanand Model Sr. Secondary School
Jalandhar, Punjab, India04.2015
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Team collaboration
- Organizational skills development
- Graphic Designing
- Web Designing
- Wordpress Site building
- UI/UX Designing
Accomplishments
- HTML5 : Skilled in creating structured, accessible, and SEO-friendly web pages.
- CSS, SASS, Bootstrap : Experienced in responsive design, reusable styles, and mobile-first layouts.
- JavaScript, Node.js : Proficient in building dynamic web apps and backend APIs.
- PHP & SQL : Experienced in developing secure, database-driven websites.
- WordPress : Skilled in theme customization, plugin integration, and site optimization.
- Adobe Illustrator & Photoshop : Proficient in creating graphics and editing images for digital and print.
- UI/UX Designing : Focused on designing clean, intuitive, and user-friendly interfaces.
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Native or Bilingual
Timeline
Store Associate
Dollarama
12.2024 - Current
Front End Cashier
The Costco Wholesale
03.2024 - 11.2024
Sales Associate
Winners & Marshals (TJX)
09.2023 - 08.2024
Post-Graduate Diploma (Website Development) - Technology Education
North Island College
Bachelors of Computer Applications - Technology Education
Hans Raj Mahila Maha Vidhalaya
Non Medical (Senior Secondary Education) -
Dayanand Model Sr. Secondary School
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