Sandhra Steephen
Edmonton,AB
Summary
Proactive Manager with extensive experience in staff scheduling, team mentoring, and cost control. Skilled in fostering a collaborative company culture, resolving conflicts, and improving customer service. Brings strong problem-solving abilities and a commitment to efficiency and team safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
Sapphire South Indian Kitchen
07.2024 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Team Member
Tim Hortons
06.2023 - 07.2024
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
University Preparation -
Mcewan University
Edmonton, AB09-2024
High School Diploma -
St. Joseph Catholic High School
Edmonton, AB06-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Decision-Making
- Customer Service
- Problem Resolution
- Adaptability and Flexibility
- Multitasking Abilities
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Certification
FOIP act - 2023
Food and Safety - 2024
Timeline
Manager
Sapphire South Indian Kitchen
07.2024 - Current
Team Member
Tim Hortons
06.2023 - 07.2024
FOIP act - 2023
Food and Safety - 2024
University Preparation -
Mcewan University
High School Diploma -
St. Joseph Catholic High School
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