Sandesh Adhikari
Toronto,Ontario
Summary
IT Technician
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations.
Data Entry
Organized and efficient Data Entry Clerk with 2 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician / Data Entry Clerk
LekhaTax LLC
01.2021 - 12.2023
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed and configured operating systems and applications.
- Maintained office PCs, networks and mobile devices.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Updated and maintained customer information, documents and records.
Restaurant Manager
Pizza Sauce
05.2016 - 12.2020
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Purchased food and cultivated strong vendor relationships.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Bachelor of Science - Computer Science
Park University
Missouri, USA12.2026
Associate of Science - Computer Science
Community College of Baltimore County
Maryland, USA12.2020
Skills
IT Support
Technical Support
Active Directory
Operating Systems
Help Desk
Troubleshooting
Basic computer architecture
Remote connection and virtual machines
Computer networking
Customer service
Resource monitoring
System administration
User Interface (UI)
Network Administration
Microsoft Office
LAN
TCP/IP
Network Support
Microsoft Windows
Microsoft Windows Server
Data Entry
Database Maintenance
Data Management
Data Compilation
Document processing
Data Review and Verification
Data Security
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Spanish
Elementary
Certification
Google IT Support Professional Certificate
2023 to Present
This prestigious certification demonstrates my proficiency in various aspects of IT support and signifies my commitment to excellence in the field.
Throughout the program, I was engaged in a comprehensive curriculum that covered a wide range of topics essential to IT support professionals. From troubleshooting and customer service to networking, operating systems, system administration, security, and automation, I gained a solid foundation in the core areas of IT support.
My Google IT Support Professional Certificate not only showcases my expertise but also reflects my commitment to continuous learning and professional development. As the IT industry evolves, certification serves as a solid foundation upon which I can build and expand my skills, staying up-todate with emerging technologies and industry trends
Timeline
IT Technician / Data Entry Clerk
LekhaTax LLC
01.2021 - 12.2023
Restaurant Manager
Pizza Sauce
05.2016 - 12.2020
Bachelor of Science - Computer Science
Park University
Associate of Science - Computer Science
Community College of Baltimore County
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