Hi, I’m
Sandeep Kang
Brampton ,ON
Summary
Detail-oriented professional with extensive experience at Globex Logistics Inc., excelling in invoice processing and customer service. Proven ability to resolve billing discrepancies and enhance customer satisfaction through effective communication. Proficient in Microsoft Office Suite, demonstrating strong analytical skills and a commitment to accuracy in all tasks.
Overview
14
years of professional experience
Work History
Globex Logistics Inc.
Billing Assistant
06.2020 - Current
Job overview
- Collect and verify information needed for calculating bills receivable, including order amounts, freight charges, and any applicable discounts.
- Prepare and issue invoices to customers, ensuring accuracy and adherence to company policies.
- Maintain records of invoices, payments, and outstanding balances.
- Process payments received and update accounting records accordingly.
- Follow up on outstanding invoices and resolve any payment discrepancies.
Maintain accurate records of customer accounts and payment history. - Maintain accurate and up-to-date records of billing and accounts receivable.
- Perform data entry tasks related to billing and payments.
- Communicate with customers and internal departments regarding billing issues.
- Identify and resolve billing discrepancies or errors.
Globex Logistics Inc.
Customer Service Representative and Dispatch Coord
10.2012 - 05.2020
Job overview
- Receiving, booking, and scheduling transportation orders.
- Preparing and processing shipping documents and customs documents
- Responding to customer inquiries and resolving issues regarding shipments, tracking, and delivery.
- Providing updates on shipment status and addressing any concerns.
- Acting as a point of contact for customers, vendors, and internal teams.
- Maintaining accurate customer accounts and databases.
- Providing excellent customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Promoting company services and identifying opportunities for new business.
- Handling customer complaints and escalations effectively.
- Identifying customer needs and providing tailored logistics solutions.
Eco Sun PV
Customer Service Representative
12.2010 - 02.2012
Job overview
- Responded to customer questions via phone, email, chat, or in-person, providing accurate and timely information
- Listened to customer concerns, understand their issues, and take appropriate action to resolve them, ensuring customer satisfaction.
- Accurately and efficiently processed customer orders, ensuring accuracy and timely fulfillment.
- Organized records of customer interactions, including purchase history, inquiries,
- Processed returns and exchanges efficiently and professionally, following .
- Assisted customers with account upgrades, downgrades, and cancellations as needed.
- Followed up with customers to ensure their issues have been resolved and that they are satisfied.
Education
MGCIndia
Masters In Computer Applications from Computer Science
St Gabriel Learning CenterMississauga
Advanced Accounting Diploma
07.2012
Skills
- Strong attention to detail and accuracy
- Proficiency in QuickBooks, Loadlink, Microsoft Office Suite (Excel, Word)
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of logistics and shipping processes
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Billing Assistant
Globex Logistics Inc.
06.2020 - Current
Customer Service Representative and Dispatch Coord
Globex Logistics Inc.
10.2012 - 05.2020
Customer Service Representative
Eco Sun PV
12.2010 - 02.2012
MGC
Masters In Computer Applications from Computer Science
St Gabriel Learning Center
Advanced Accounting Diploma
Similar Profiles
Sarin VekavagyanonSarin Vekavagyanon
Customer service representative at Salam GlobexCustomer service representative at Salam Globex
Sandeep ShresthaSandeep Shrestha
MIS Executive at Rare Globex Information Services LLCMIS Executive at Rare Globex Information Services LLC
Alexandra LaskyAlexandra Lasky
Assistant Vice President of Premium Accounting at Globex International GroupAssistant Vice President of Premium Accounting at Globex International Group