Sandeep Kaur Brar
Abbotsford,BC
Summary
Experienced Shift Manager since last 4 years, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonalds
Abbotsford, BC
11.2018 - Current
- Area Verifications-Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Promotions- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Launching new products dates for 3 months ahead, Appreciation posters (Promotions, Birthday, Anniversary), Monthly development reports, Completing DEI every month
- Hiring-Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Evaluated business processes and created detailed action plans to reduce inefficiencies.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Tracked receipts, employee hours and inventory movements and verifying HRIS.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supports Delivery by doing disputes and closing customer Complaints.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Fairleigh Dickinson University
Vancouver, BC05.2022
Skills
- Opening and Closing Procedures
- Verbal and Written Communication
- Scheduling and Coordinating
- Microsoft Office
- Administration and Reporting
- Delegating Work
- Technical Proficiency
- Labor and Food Cost Control
- Food Safety and Quality
- Billing and Payment Processing
- Handling Customer Complaints
- Staff Training and Onboarding
- POS Inventory System Operation
- Customer Experience Management
- Human Resource Management
- Money Transfers
References
Available upon request
Timeline
Shift Manager
McDonalds
11.2018 - Current
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Fairleigh Dickinson University
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