Sandeep Kaur Bains
Surrey,BC
Summary
Dedicated professional and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses critical and logical decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Clerk
Pacific Coast Express Ltd.
06.2022 - 01.2024
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Accounting Clerk
Western Pacific Transport Ltd.
09.2020 - 06.2021
- Streamlined accounts payable and receivable processes by implementing efficient invoice management and payment tracking systems.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
- Increased processing efficiency by managing vendor relationships, negotiating favorable terms, and resolving disputes promptly.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Generated comprehensive reports for senior management, covering key financial metrics.
- Reduced manual data entry errors by leveraging automation tools for efficient record-keeping and reporting.
Customer Service Representative
Canadian Imperial Bank Of Commerce (CIBC)
05.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined account management processes resulting in improved efficiency across the team.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
Housekeeping Manager
Four Points By Sheraton
06.2015 - 11.2018
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Front Desk Clerk and Night Auditor
Courtyard By Marriott
08.2015 - 10.2015
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Sales Representative
Bell (Pondo Communication)
10.2014 - 01.2015
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
Freelance Makeup Artistry - Present
Blanche Macdonald Centre
Vancouver, BCHospitality Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2014
Skills
- Invoicing and collections
- Records Management
- Month-end reports
- Budgets and forecasting
- Account Reconciliation
- Database Management
- Record preparation
- Administrative Support
- Invoicing
Languages
English
Hindi
Punjabi
Timeline
Accounts Receivable Clerk
Pacific Coast Express Ltd.
06.2022 - 01.2024
Accounting Clerk
Western Pacific Transport Ltd.
09.2020 - 06.2021
Customer Service Representative
Canadian Imperial Bank Of Commerce (CIBC)
05.2018 - 08.2020
Front Desk Clerk and Night Auditor
Courtyard By Marriott
08.2015 - 10.2015
Housekeeping Manager
Four Points By Sheraton
06.2015 - 11.2018
Sales Representative
Bell (Pondo Communication)
10.2014 - 01.2015
Freelance Makeup Artistry - Present
Blanche Macdonald Centre
Hospitality Management
Centennial College of Applied Arts And Technology
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