Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sandeep Thatiparthi

Saskatoon,SK

Summary

Seeking a challenging role as an Office Manager or Assistant Office Manager in the retail sector, leveraging 7+ years of diverse experience across office administration and retail operations. With a focus on strategic vision, operational expertise, and team leadership, I aim to drive efficiency, productivity, and success within the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Vishal Mega Mart
11.2021 - 02.2024
  • Developed and implemented pricing strategies to maintain competitiveness and profitability, resulting in a 10% increase in sales revenue within six months.
  • Established credit policies to minimize financial risk and optimize revenue generation, reducing late payments by 20% and improving cash flow management.
  • Conducted market research to identify customer needs and preferences, leading to a 15% increase in customer satisfaction ratings through the development of new product lines.
  • Created targeted marketing campaigns across various channels, including social media and in-store promotions, driving a 25% increase in online sales conversions.
  • Developed comprehensive budgets aligned with revenue targets, resulting in a 10% reduction in operating expenses.
  • Monitored sales performance and expenses, identifying variances and implementing cost-cutting measures that reduced procurement costs by 15%.
  • Implemented cost-saving initiatives to improve operational efficiency, such as streamlining inventory management processes, resulting in a 20% reduction in excess inventory levels.
  • Assessed staffing needs and developed schedules optimized for productivity and customer service, reducing labor costs while maintaining service levels.
  • Recruited, hired, and trained qualified personnel, reducing employee turnover by 25% through the implementation of a structured onboarding program.
  • Established operational procedures and protocols, including standard operating procedures for key processes, reducing errors and improving workflow efficiency.

Assistant Manager

Vishal Mega Mart
03.2019 - 11.2021
  • Supervised day-to-day operations to meet performance, quality, and service expectations: Oversaw daily activities of store operations, ensuring adherence to company standards and policies. Implemented process improvements that resulted in 15% increase in productivity within three months.
  • Maintained clean, safe, and organized store environment to enhance customer experience: Implemented cleaning and maintenance schedules, resulting in 20% reduction in safety incidents and improved customer satisfaction scores by 10%.
  • Developed strong working relationships with staff, fostering positive work environment: Conducted regular team meetings and one-on-one sessions, leading to 25% improvement in employee morale and 10% decrease in staff turnover.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies: Implemented cash handling procedures and conducted regular audits, resulting in 95% accuracy rate and 20% reduction in cash discrepancies.
  • Controlled store inventory and reviewed cash handling and operations reports: Implemented inventory management systems and conducted regular inventory counts, reducing stock loss by 15% and improving inventory accuracy by 20%.
  • Maintained visual merchandising standards throughout store to create engaging shopping experience for customers: Implemented visual merchandising guidelines and trained staff on display techniques, resulting in 15% increase in average transaction value.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs: Utilized scheduling software to create efficient schedules, resulting in 10% reduction in overtime costs and improved customer service during peak hours.

Office Administrator-Retail

Hollywood Foot Wear
03.2016 - 02.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Education

Bachelor of Science - Computers

Bharat Institute of Engineering
Hyderabad, India
07.2015

Skills

  • Retail Management
  • Budget Planning and Management
  • Staff Recruitment and Supervision
  • Marketing Strategy Development
  • Customer Service Excellence
  • Problem Resolution
  • Inventory Management
  • Performance Evaluation
  • Microsoft Office Suit
  • Google Suit
  • Database Management
  • Digital Marketing
  • Business Analysis
  • Stakeholder Management
  • Business Development

Languages

English
Full Professional

Certification

AWS Partner: Accreditation (Business) Amazon Web Services Training and Certification Credential: https://www.credly.com/badges/1601cc47-3768-4131-954f-2f61214afc2e

Timeline

Office Manager

Vishal Mega Mart
11.2021 - 02.2024

Assistant Manager

Vishal Mega Mart
03.2019 - 11.2021

Office Administrator-Retail

Hollywood Foot Wear
03.2016 - 02.2019

Bachelor of Science - Computers

Bharat Institute of Engineering

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Sandeep Thatiparthi