Summary
Overview
Work History
Education
Skills
Status In Canada
Languages
Timeline
Generic

SANDEEP TAUR

Edmonton,Canada

Summary

Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Consumer Product Advisor

Dealers Connect Assistant Inc.
06.2022 - 10.2023
  • Researched and identified problems through stakeholders talks and user research.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Project Coordinator

Chrishan Technology Solutions Canada Inc.
12.2018 - 06.2022
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Designed and launched Print on Demand E-commerce application including drop shipping, fulfillment modules
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Worked with the business analyst team to create wireframes and workflows for various clients.

UX/UI Designer

Always Infotech Pvt. Ltd
10.2015 - 12.2018
  • I collaborated with developer teams & managed a wide variety of crossmedia projects involving branding, UI Design for startups and European clients especially in EdTech industry.

UI/UX Designer, Project Manager

Sciberus Inc
04.2013 - 10.2015
  • Designed UI/UX in collaboration with engineering & design teams, & managed implementation of features for Atlanta Airline Terminal Company
  • Wrote HTML & CSS for responsive mode & desktop website.

User Interface Designer

3dee Technologies
05.2008 - 04.2013
  • I designed all of the branding, marketing, user experiences and visual designs for import export industry
  • I collaborated with the engineers to code the front end.

UI Consultant

Fidelity Information Services
02.2006 - 05.2008
  • I worked on Push Notifications, Dashboard (for customers) for the insurance company in collaboration with the team of 8 designers.

Senior Web Designer

smartData Enterprises (I) Ltd
02.2004 - 02.2006
  • This was my first job and I was working under the directions of my seniors and was helping them in wireframes, mockups designing and HTML & CSS.

Education

Diploma in E-commerce And Web Designing: Information And Communication Technology -

Webcom Technologies USA
02.2004

Bachelor of Commerce: Commerce And Business Administration -

Panjab University
03.2003

Skills

  • Customer Service
  • Coordination
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Client Relations
  • Computer Proficiency
  • Data Collection
  • Call Management
  • Wireframing and Prototype Design
  • Usability and Accessibility
  • User Experience Testing
  • Web Application Development

Status In Canada

Permanent Resident

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Consumer Product Advisor

Dealers Connect Assistant Inc.
06.2022 - 10.2023

Project Coordinator

Chrishan Technology Solutions Canada Inc.
12.2018 - 06.2022

UX/UI Designer

Always Infotech Pvt. Ltd
10.2015 - 12.2018

UI/UX Designer, Project Manager

Sciberus Inc
04.2013 - 10.2015

User Interface Designer

3dee Technologies
05.2008 - 04.2013

UI Consultant

Fidelity Information Services
02.2006 - 05.2008

Senior Web Designer

smartData Enterprises (I) Ltd
02.2004 - 02.2006

Diploma in E-commerce And Web Designing: Information And Communication Technology -

Webcom Technologies USA

Bachelor of Commerce: Commerce And Business Administration -

Panjab University

Similar Profiles

CREATE PROFILE
SANDEEP TAUR