Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Software
Timeline
Generic

SANDEEP SINGH

Vancouver,Canada

Summary

Highly motivated Services Supervisor with three years of Retail experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Services Supervisor

Staples Canada
12.2021 - Current
  • Pioneered & excelled in the ultimate proprietorship in business growth & achieving targeted sales numbers & KPIs
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
  • Achieve performance goals & objectives in the areas of productivity, accuracy, & expense control, as depicted by the budget
  • Performing inventory counts are completed accurately for annual audits, and periodic cycle counts as required
  • Maintaining the DIMS, Inventory & Vendor Management System, including the inbound and outbound deliveries
  • Using AS/400 systems and Oracle ERP for operational reporting to map out inventory locations & merchandising
  • Performing all the opening and closing duties which includes cash handling and counting, Creation of daily action plan
  • Hits All the given Targets in the last two quaters of 2023 and was in top Three Position of district in tech sales
  • Lead and supervise the daily floor coverage and develop & execute daily and weekly action plans to meet department and Fulfillment Center performance expectations

Machine Operator

Glbc
07.2022 - 12.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Technology Consultant

Staples Canada
03.2021 - 12.2021
  • Assists Manager in ensuring all product-related processes are implemented effectively for customers
  • Proactively engages customers with increased focus during peak traffic times, highlights new products, reinforces with staff the need to share upcoming events with customers
  • Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
  • Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
  • Operations
  • Generates daily low stock report, provides to merchandisers and follows up with all the tasks assigned to associates
  • Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk.

Tech Sales Representative

Staples
01.2020 - 03.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Business Development Executive

Global Defence Industry Consultancy Service
07.2016 - 12.2018
  • Developing And Handling: Defence Based Tenders
  • Build and sustain strong relationships with existing clients (Indian Army And Navy ) and got the tender of worth half million dollar with Indian Army
  • Developed comparison tables of products and services by researching product pricing, ratings, and performance
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.

Education

Post-Baccalaureate Diplomas - Technical Management & Services

Kwantlen Polytechnic University
Surrey, BC
05.2021

Bachelor of Technology - Electronics & Communication Engineering

Rayat - Bahra Institute of Engineering And Nano-Technology
Hoshiarpur, Punjab
04.2016

Skills

  • Technical knowledge
  • Operations Management
  • CRM proficiency
  • Project planning and development
  • Team Supervision
  • Mobile Inventory Management System (MIMS)
  • Relationship Building
  • B2B Sales

Certification

  • Microsoft Dynamics 365(CRM) & Power Platform (Udemy)
  • DRDO Junior research Fellow (Developing defence project)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Hobbies and Interests

  • Basketball
  • Cricket

Software

AS400, MIMS, POS, Matlab, MS Dynamic CRM 365 and Power Platform, Oracle ERP.

Timeline

Machine Operator

Glbc
07.2022 - 12.2022

Services Supervisor

Staples Canada
12.2021 - Current

Technology Consultant

Staples Canada
03.2021 - 12.2021

Tech Sales Representative

Staples
01.2020 - 03.2021

Business Development Executive

Global Defence Industry Consultancy Service
07.2016 - 12.2018

Post-Baccalaureate Diplomas - Technical Management & Services

Kwantlen Polytechnic University

Bachelor of Technology - Electronics & Communication Engineering

Rayat - Bahra Institute of Engineering And Nano-Technology

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SANDEEP SINGH