Sandeep Sidhu
Edmonton,AB
Summary
Proactive Supervisor of Maintenance and Housekeeping with extensive experience in overseeing daily operations and ensuring smooth workflow. Proven success in resolving customer complaints and maintaining team efficiency. Skilled in preventative maintenance, work order processes, and managing high-stress situations.
Overview
1
1
year of professional experience
Work History
Supervisor of Maintenance and Housekeeping
AUM Hotels Inc.
10.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised more than 5 employees.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Night Auditor
AUM Hotels
03.2024 - 08.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept records of calls placed and charges incurred.
- Received incoming calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Senior Secondry School
India03.2006
Skills
- Customer Service
- Facilities Maintenance
- Maintenance recordkeeping
- Customer service-focused
- Guest Relations
- Task assignment
Language
English,Punjabi,Hindi
Timeline
Night Auditor
AUM Hotels
03.2024 - 08.2024
Supervisor of Maintenance and Housekeeping
AUM Hotels Inc.
10.2023 - 08.2024
High School Diploma -
Senior Secondry School
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