Sandeep Sharma
General Manager
Truro, Nova Scotia,Canada,
Summary
Customer service professional with 15+ years of experience in brining smile and full-filling the needs of Customers, Colleagues and the Employers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
15
15
years of professional experience
Work History
General Manager
Robotika Trading Llc
Dubai, United Arab Emirates
10.2017 - 08.2022
- Managed Food and Beverage concepts, Toys, Candies , Kids play area retails stores and a team of 118 employees.
- Set the main agenda as Customer Service and trained each and every employee about the customer service.
- Trained supervisor and manager on monitoring the cost, providing solutions to problems, connected teams with suppliers.
- Overseeing Hiring, training, meeting suppliers, time management, professional growth of employees, selecting new items, introducing new products and advertising to generate more revenues
General Manager
Chuck E. Cheese
Dubai, United Arab Emirates
11.2015 - 10.2017
- Did opening of 2 Chuck E. Cheese family entertainment with food and beverages, toys, games and an open Kids play area.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Coordinating with the franchising team and implementing company procedures as required
Restaurant Manager
Japengo Cafe
Dubai, UAE
03.2012 - 10.2015
- Maintained facility and grounds to present positive image and did record breaking sales of $50,000 a day.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Regent Palace Hotel
Dubai, United Arab Emirates
12.2009 - 02.2012
- Did the opening of two coffee shop in two different hotels.
- Opened a Steak House restaurant from the scratch and later on the menu was implemented in 8 different hotels.
- Assisted the team to open a Sports Bar and oversaw a complete operation of an Indian Restaurant.
- Achieved and handled many other projects and did many events whilst I was at the hotel.
Asst. Store Manager
Starbucks Coffee
Dubai, United Arab Emirates
12.2006 - 11.2009
- Was hired as a Coffee maker and promoted to Shift Supervisor in just 6 months.
- Did the record breaking add-ons sales in the first quarter after joining
- Achieved the Best Coffee Master award in first 11 months and was promoted to a store In-charge
Education
Bachelors of Arts - Business Economics
University of Delhi
Delhi, India06.2009
Diploma - Hospitality Management Tour and Travel Management
Frankfinn Institute of Air Hostess Training
Delhi, India06.2006
Skills
- Sales Tracking
- Hiring and Onboarding
- Administrative Management
- Sales Promotion
- Profit and Loss Control
- Business Leadership
Timeline
General Manager
Robotika Trading Llc
10.2017 - 08.2022
General Manager
Chuck E. Cheese
11.2015 - 10.2017
Restaurant Manager
Japengo Cafe
03.2012 - 10.2015
Restaurant Manager
Regent Palace Hotel
12.2009 - 02.2012
Asst. Store Manager
Starbucks Coffee
12.2006 - 11.2009
Bachelors of Arts - Business Economics
University of Delhi
Diploma - Hospitality Management Tour and Travel Management
Frankfinn Institute of Air Hostess Training
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