Sandeep Sapra
Etobicoke,ON
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Overview
6
6
years of professional experience
Work History
Sales Manager
A1 Heating And Air Conditioning
10.2023 - Current
- Recruited and hired top-level talent to add value and expertise to sales department.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Manager
Dtdc Express Canada Inc
10.2020 - 10.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales & Service Specialist
Contact Point 360
04.2018 - 10.2020
- Streamlined the sales process by implementing efficient CRM systems and tracking tools for lead management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Sales Associate
Coca Cola Bottling Co Consolidated
10.2017 - 03.2018
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Worked effectively in fast-paced environments.
Education
MBA - SALES & MARKETING
NATIONAL INSTITUE OF SALES
DELHI 03.2000
Bachelor of Arts - Business Administration
DELHI UNIVERSITY
03.1998
Skills
- Motivational Skills
- Contract Management
- Relationship Building
- Analytical problem solver
- Territory Management
- Sales expertise
- Sales Tracking
- New Business Development
- National accounts management
- Time Management
- Sales processes
- Marketing Strategy Development
- Sales operations
- Brand Marketing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Manager
A1 Heating And Air Conditioning
10.2023 - Current
Sales Manager
Dtdc Express Canada Inc
10.2020 - 10.2023
Sales & Service Specialist
Contact Point 360
04.2018 - 10.2020
Sales Associate
Coca Cola Bottling Co Consolidated
10.2017 - 03.2018
MBA - SALES & MARKETING
NATIONAL INSTITUE OF SALES
Bachelor of Arts - Business Administration
DELHI UNIVERSITY
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