Sandeep Sandeep
Brampton,ON
Summary
Customer service professional with extensive experience at TD Bank, focusing on complaint resolution and customer relationship management. Proven ability in data analysis and employee training, resulting in enhanced service quality through effective integration of customer feedback. Dedicated to improving customer satisfaction and loyalty while fostering team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TD Bank
Clarenville, Newfoundland and Labrador
06.2023 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Manager
Tim Hortons
Clarenville, Newfoundland and Labrador
02.2021 - 05.2023
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Certificate - Transportation
Truck Dispatch And Freight Broker
Brampton, ON12-2022
Diploma - Business
Lambton College of Applied Arts And Technology
Toronto, ONSkills
- Customer relationship management
- Problem solving
- Data analysis
- Customer feedback integration
- Complaint resolution
- Employee training
- Conflict resolution
- Team leadership
- Complaint handling
- Call management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
French
Elementary
References
References available upon request.
Timeline
Customer Service Representative
TD Bank
06.2023 - 11.2024
Assistant Manager
Tim Hortons
02.2021 - 05.2023
Certificate - Transportation
Truck Dispatch And Freight Broker
Diploma - Business
Lambton College of Applied Arts And Technology