SANDEEP PADDA
Brampton,ON
Summary
Dynamic customer support professional with extensive experience at Aegis Startek, excelling in issue resolution and training. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing customer relationship management techniques to foster strong client connections and drive service excellence.
Overview
8
8
years of professional experience
Work History
Customer support service
GROCERY STORE
Brampton
05.2024 - Current
- Dealing with customers over call as well in person.
- Resolving customers issues.
- Actively look onto customers issue to resolve in timely manner.
Trainer
Aegis startek
Hyderabad
01.2022 - 09.2023
- Gave training to new employees.
- Trained them how to resolve particular issues of the customer.
- Trained them about call etiquettes.
- Trained them how to registered customer querries along with how to empathies.
Customer Support Executive
Aegis startek
Hyderabad
08.2020 - 01.2022
- Responded to customer complaints with empathy, patience.
- Provided customer support by responding to customer issues in a timely manner.
- Utilized problem resolve escalated customer service issues in a professional manner.
- Documented detailed information about customer queries for future reference purposes.
- Actively listened to customers' concerns in order to provide accurate solutions that meet their expectations.
Partner, Talent Acquisition
TalentXO
Hyderabad
05.2018 - 10.2020
- Utilized innovative sourcing techniques such as social media recruiting, job postings, and employee referral programs.
- Ensured accurate data entry into applicant tracking system during recruitment process.
- Conducted pre-screening interviews to assess candidate qualifications for open positions.
- Developed and implemented recruitment strategies to identify, attract and retain top talent.
- Created job descriptions that accurately reflected the duties and responsibilities associated with each position.
Customer Support Executive
Muthoot finance
Assandh
08.2017 - 03.2018
- Ensure customer satisfaction toward gold loan.
- Maintained customers records and accounts.
- Handled complaint and provide appropriate solution with the time limit along with follow up to ensure resolution.
- Promoting products and services.
- Fulfill customer inquiries.
Education
MBA - Human Resource Management
Kurukshetra University
KurukshetraBBA - Business Administration
Kurukshetra University
KurukshetraSkills
- Customer relationship management
- Issue resolution techniques
- Customer service documentation
- Training and development
- Call center operations
- Talent acquisition strategies
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer support service
GROCERY STORE
05.2024 - Current
Trainer
Aegis startek
01.2022 - 09.2023
Customer Support Executive
Aegis startek
08.2020 - 01.2022
Partner, Talent Acquisition
TalentXO
05.2018 - 10.2020
Customer Support Executive
Muthoot finance
08.2017 - 03.2018
MBA - Human Resource Management
Kurukshetra University
BBA - Business Administration
Kurukshetra University
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