Sandeep Mishra
Timmins,Ontario
Summary
Experienced Fraud and Risk Specialist with 10+ years in financial services, fraud investigations, chargeback assessment, and compliance monitoring. Proven track record of mitigating fraud risk, implementing best practices, and improving operational efficiency in fast-paced environments. Adept in leveraging fraud detection tools, conducting complex investigations, and communicating effectively with internal teams and small business clients. Known for strong analytical thinking, attention to detail, and a commitment to regulatory integrity.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Timmins Financial
06.2024 - 01.2025
- Supported financial advisors by preparing client documentation, verifying account activity, and assisting in compliance reviews.
- Monitored transaction data and flagged anomalies for review, contributing to reduced processing errors.
- Assisted with customer onboarding, ensuring all client records were compliant with KYC and AML requirements.
- Communicated effectively with clients, providing accurate information and resolving inquiries with high satisfaction.
Teller / Customer Service Associate
TD Bank
11.2023 - 06.2024
- Conducted day-to-day banking transactions and led due diligence checks identifying potential fraud patterns through cash and cheque deposits.
- Educated customers on fraud prevention and financial security best practices.
- Supported fraud prevention efforts by escalating suspicious activities per compliance protocols.
- Maintained high accuracy in transaction processing, minimizing error rates and chargeback exposure.
Team Lead – UK Card Fraud Investigations
American Express
01.2018 - 10.2023
- Led a team of fraud analysts, overseeing investigations of high-risk credit card transactions using rule-based detection tools.
- Developed and implemented fraud mitigation strategies that reduced chargeback losses by 25%.
- Mentored analysts and improved investigation protocols, resulting in a 30% increase in detection efficiency.
- Collaborated with cross-functional teams to enhance risk scoring models and fraud triggers.
Fraud Risk Analyst (FRAP)
American Express
03.2016 - 01.2018
- Conducted real-time analysis of credit card transactions to identify and stop fraud attempts.
- Investigated escalated fraud alerts and chargebacks, ensuring thorough documentation and resolution.
- Provided input into system rules and fraud monitoring enhancements.
Risk Analyst (UK SUB MON)
American Express
01.2015 - 01.2016
- Monitored subscriber behavior to detect suspicious patterns, focusing on business-related fraud risk indicators.
- Engaged with UK clients to validate account activities and prevent service-related disputes.
- Supported process improvements by recommending updates to monitoring protocols.
Fraud Analyst UK Card Fraud
American Express
03.2014 - 01.2015
- Evaluated credit card transactions and flagged unauthorized usage based on internal fraud detection rules.
- Contacted cardholders to confirm transactions and protect accounts from misuse.
- Recorded findings in internal databases and contributed to early fraud detection improvements.
Education
Bachelor of Engineering -
North Maharashtra University
India08-2013
Skills
- Fraud Risk Assessment & Investigations
- Credit Underwriting & Chargeback Mitigation
- Compliance Monitoring & Regulatory Audits
- Rule-Based Fraud Detection Tools
- Policy Development & Process Improvement
- Client Relationship Management
- Transaction Monitoring & Anomaly Detection
- Data Analysis (Excel, Access, Internal Tools)
- Excellent Written & Verbal Communication
- MS Office
- Fraud Detection Tools (internal & third-party) Lexus Nexus, Pacer
Timeline
Administrative Assistant
Timmins Financial
06.2024 - 01.2025
Teller / Customer Service Associate
TD Bank
11.2023 - 06.2024
Team Lead – UK Card Fraud Investigations
American Express
01.2018 - 10.2023
Fraud Risk Analyst (FRAP)
American Express
03.2016 - 01.2018
Risk Analyst (UK SUB MON)
American Express
01.2015 - 01.2016
Fraud Analyst UK Card Fraud
American Express
03.2014 - 01.2015
Bachelor of Engineering -
North Maharashtra University
Similar Profiles
Komal Preet KaurKomal Preet Kaur
Dietary Aide at TIMMINS AND DISTRICT HOSPITALDietary Aide at TIMMINS AND DISTRICT HOSPITAL
Devon Croker-RecoskieDevon Croker-Recoskie
Operating Room Aide at Timmins and District HospitalOperating Room Aide at Timmins and District Hospital
Charlene Linklater-TrapperCharlene Linklater-Trapper
Registered Nurse at Timmins & District HospitalRegistered Nurse at Timmins & District Hospital