Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
I have been been in the restoration industry as owner operated im passionate in every little thing that i do. This is why entire crew upholds the core values such as honesty, integrity, and trustworthiness—all for client satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor
Ash Restoration & Services Ltd
01.2014 - 06.2019
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Developed and implemented customer service policies to enhance satisfaction.
Evaluated customer needs and feedback to drive product and service improvements.
Managing Director. /Senior Project Manager
Tjikko Restoration & Services Ltd.
06.2019 - Current
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Maintained schedules to meet key milestones at every project phase.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Communicated project plans and progress to key stakeholders and project contributors.
Developed and maintained project budgets to control costs and meet organizational and project goals.
Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
Partnered with project team members to identify and quickly address problems.
Updated customers and senior leaders on progress and roadblocks.
Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
Analyzed project performance data to identify areas of improvement.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
GED -
D.H.T Kisumu Senior Academy
Kisumu, Kenya
09.2010
Bussniess Management - Business Analysis And Process Management
Woodvale Institute
Kisumu, Kenya
06.2011
Skills
Project Permitting
Status Meetings
Project Plan Development
Scheduling Releases
Multi-Project Management
Project Scheduling
Project Drawings
Consumer Branding
Material and Labor Scheduling
Subcontracting Management
Meeting Participation
Team Meetings
Site Plan Creation
Background in Project Management
Timely Project Completion
Managing Revenue Projections
Term Negotiations
Contract Preparation
Subcontractor Relations
Cost Control
Workforce Scheduling
Quality Control
Schedule Coordination
Timeline
Managing Director. /Senior Project Manager
Tjikko Restoration & Services Ltd.
06.2019 - Current
Supervisor
Ash Restoration & Services Ltd
01.2014 - 06.2019
GED -
D.H.T Kisumu Senior Academy
Bussniess Management - Business Analysis And Process Management
Woodvale Institute
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