Talented, accomplished, and dedicated IT professional with 20 years of overall experience which includes 6 years of extensive release and program management experience, proven ability to drive successful teams, project, and programs, able to develop and implement effective policies and procedures, Skilled at dealing with ambiguous situations, analysis, and automated build and release management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Release Program Manager
Cooperators
04.2023 - Current
Championed process improvements, leading to more efficient workflows and higher-quality software releases.
Developed detailed release plans to guide teams through each stage of the deployment process for optimal results.
Trained team members on best practices in release management, elevating their skills and knowledge for future success.
Spearheaded change management initiatives within the organization, fostering a culture of continuous improvement in software delivery practices.
Successfully managed multiple software releases concurrently, maintaining a high level of quality and meeting ambitious deadlines.
Collaborated with stakeholders to define requirements, enabling efficient project execution and successful product launches.
Coordinated resources across multiple projects, ensuring seamless transitions between stages for faster delivery times.
Managed cross-functional teams to ensure timely delivery of software releases for client satisfaction.
Improved software release processes by streamlining communication between development and operations teams.
Established comprehensive release documentation, improving communication among team members and stakeholders.
Facilitated post-release reviews to identify areas of improvement for future iterations and ongoing optimization efforts.
Reduced release cycle times with the implementation of Agile methodologies and continuous integration tools.
Developed and maintained logistics workflows, procedures and reports.
Established team priorities, maintained schedules and monitored performance.
IT Release Manager
NTT Data Inc
05.2022 - 04.2023
Company Overview: Client: Point32Health USA, Remote
Own the overall enterprise release life cycle and manage the controlled environments (SIT/UAT/PROD) and their quality gates
Communicate release events such as testing windows, freezes, infrastructure outages to the leadership team and project members
Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates
Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release are not affected
Schedule the release readiness reviews before deployment and milestone reviews after each release
Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, dependencies & significant release record details
Assure assignment of release engineers and environment administrators to every release
Responsible for communicating updates on the release activities
Communicate with Team Leads and developers from different IT departments
Lead the Go-Live activities to deploy the software successfully
Be a champion of process improvement across the SDLC and release pipelines
Identify areas for process improvement and find creative solutions to move towards efficiency and quality
Company Overview: Client: Bank of Montreal-BMO, Toronto, ON, Canada
Technology: DevOps Tools (Ansible, Bitbucket, GitHub, Jenkins, JIRA, Confluence), Plutora, ServiceNow, JAVA, COBOL, Web Portal, Oracle, Linux
Prepare and maintain Release Calendar
Prepare and execute implementation Plan
Coordinate with different stakeholders to finalize the intake for each release
Plan and coordinate the key cut-off dates (Intake, SIT, Dry Run, QA/UAT Sign off, All Reviews)
Raising Change orders using Service now (for UAT/PreProd/PROD/DR) implementation along with implementation plan, liaise with CAB to get approvals and attend post release review meetings
Maintain Plutora, JIRA, Confluence, SharePoint
Manage risks and resolves issues that affect release scope, schedule, and quality
Implement technology/application upgrades, migrations of services and OS, DB, Vulnerability patching, OS/DB Hardening
Schedule dry runs before major implementation
Coordinate knowledge transition with support team
Verify QA, DEV and DevOps checklists required for implementation
Client: Bank of Montreal-BMO, Toronto, ON, Canada
Technology: DevOps Tools (Ansible, Bitbucket, GitHub, Jenkins, JIRA, Confluence), Plutora, ServiceNow, JAVA, COBOL, Web Portal, Oracle, Linux
IT Release Manager
TATA Consultancy Services
04.2018 - 06.2020
Company Overview: Client: One of the largest pension plan Toronto, ON, Canada
Successfully Implemented multiple Enterprise Program releases which includes more than 20+ distinct enterprise applications
Established release management function from the ground up through collaborative efforts with Directors, Program Mangers, Scrum Masters, Product Owners, Application managers, Various Squads, Quality Assurance and Change Management teams
Empowered the Dev Ops and Agile culture across different teams and Implemented the release process in conjunction with various release teams
Raising Change orders using Service now for live implementation along with implementation plan, liaise with CAB to get approvals and attend post release review meetings
Forward Plan the release windows and cycles across a portfolio
Manage risks and resolves issues that affect release scope, schedule, and quality
Carry out technology/application upgrades and migrations of services
Raising Incident or Problem ticket after identifying the criticality of the issue and helping developers and testers for resolving them as per ITSM process
Client: One of the largest pension plan Toronto, ON, Canada
Company Overview: Client: ENMAX Corporation, Calgary, AB, Canada
Technology: SAP (CRM, FICA, Billing), SharePoint
Accountable for Application and Maintenance for Customer Care IT Division
Critical responsibilities include program governance, risk management, Stake holder and client management, Resource utilization, Cost reduction, revenue generation, customer engagement, cross and upskilling resources, estimation and forecasting revenue and account management, Project tracking and milestone checks, Application support, P&L and People management
End to end program delivery, governance, stake holder management, road maps, estimations, cost control, resource engagement and utilization, reporting, risk management
Own and manages the E2E technology deliverables across all project tech work streams
Successfully managed SAP/Share Point/Web application development program
Successfully migrated Internet Explorer 10 to Internet Explorer 11
Own the Steering Committee/Change Management/Joint Governance/Go No-go/ARB meetings
Successfully completed the Transition to Operations team
Client: ENMAX Corporation, Calgary, AB, Canada
Technology: SAP (CRM, FICA, Billing), SharePoint
IT Program Manager
TATA Consultancy Services
07.2014 - 02.2016
Company Overview: Client: EPCOR Utilities, Edmonton, AB, Canada
Track Development/Unit Testing /SIT and ensure timely delivery
Review and Approve SIT/UAT Test Plan
Lead Warranty support and manage Postproduction issues to closure
Provide a weekly project status report
Owns and manages the E2E technology deliverables across all project tech work streams
Setting-up regular meeting with all stakeholders and preparing reports and managing/working with remote teams for the purpose of completing the project as scheduled
Continuous tracking of project and coordinating/communicating with all internal and external stakeholders
Leaded a team of Consultants and managing various activities and deliverables on the Projects assigned and ensure successful project execution and implementation and change and service management
Owns and manages the E2E technology deliverables across all project tech work streams
Manages the technology project life cycle including Resources and Financials
Manage PMT (Project Management Tracker) allocations for all Tech Resources across all Service Providers
Manage Project Technology Risk effectively and ensure no severity 1 and 2 issues post go-live
Create risk assessment and plan of actions to avoid/mitigate risks and manage risks as they occur through the project lifecycle
Manage delivery of plans to successful completion - tracking tasks, prioritizing tasks according to critical path analysis, coordinating resources, tracking budget and resources, assessing risks, addressing issues and managing any possible change of scope
Coordinate and chair regular project meetings with stake holders and resources, Prepare and update documentation, assess progress/risks, address issues and assign tasks
Work on forecast accuracy
Get involve in taking project finance plan, chasing suppliers for invoices, and accruing for services as appropriate
Chase up resolution of financial queries raised on Financials
Responsible for delivery in the External Mandates, APAC
Provide Tech Inputs for Project Charter
Creates Overall High-Level Technology Project Plan and Estimate and Schedule
Reviews and Approves the BRD on behalf of all Tech Teams
Engage Development and Test teams
Ensure timely delivery of Technical Deliverables by Dev/BA/Testing Team
Ensure all required Development and Testing environments are booked by E2E Test Coordinator
Client: Bank of America Merrill Lynch Global Services, Singapore
Accountable as Project Lead focused on managing the development/enhancement efforts for all financial applications including Oracle Applications (GL, AP, PA, PO, FA), Maximo, Mainframes
Reporting consistently on project status, progress and issues - following escalation plans to internal and external stakeholders as required
Building defined Ways of Working (processes) to deliver successful projects on time and within budget based on review of projects ultimately looking to deliver cost savings on future projects both internally and externally
Responsible for project and technical documentation creation and updates
Manage all Incidents and change requests ensuring adherence to ITIL-based service standards, such as incident, request, problem, and change management
Assist with implement new modules, upgrades, operational support, development and assisting with the governance of the Suite
Track Development/Unit Testing /SIT and ensure timely delivery
Review and Approve SIT/UAT Test Plan
Sr. Software Engineer
Retail FullServe (Formally SUPERVALU Services India) A- TCS Company
03.2005 - 08.2006
Involved in requirement analysis, database design, coding, testing, implementation, and maintenance of several applications
Organized and managed resources while creating estimates for the project, Work Breakdown Structure, Project Plan, Contingency Plan and Schedules, identifying risks within defined scope, quality, time, and cost constraints
Assisted in improving development and support procedures (e.g
Refining coding standards, code review checklist from time to time, preparing technical presentations, white papers etc.)
Prepared Software Design Document (SDD), Flow Charts and Business Flow Diagram, ER- Diagrams, Data Flow Diagram (DFD)
Led a team of developers on various projects to ensure successful implementation
Software Engineer
MindTree Consulting Pvt. Ltd
09.2004 - 03.2005
Software Engineer
Caritor India Private Limited
09.2004 - 03.2005
Lecturer, Computer Science
Yeshwant Mahavidyalaya
04.2002 - 08.2004
Education
M.SC. - COMPUTER APPLICATIONS
S. R. T. M. University
01.2001
B.SC - COMPUTER APPLICATIONS
Dr. B.A.M. University
01.1999
Skills
Portfolio Management
Cost Management
Time Management
Scope Management
IT Stakeholder Management
Business Stakeholder Management
Agile Methodologies
Team Building
Mentoring
C-Level Communications
Presentations
DevOps Tools
Urban Code Deploy
GitHub
Jenkins
Prometheus
Grafana
Nexus Repository Manager
TIBCO BW
TIBCO EMS
JIRA
UC4
Automic
ServiceNow
Delphix Administration
IHS Markit EDM
Oracle Enterprise Data Warehouse
Oracle e-Business Suite 11i
Oracle e-Business Suite R12
GL
AP
AR
FA
AOL
SYSADMIN
Inventory Management
Order Management
SPP
MS SQL
Oracle 11g
Oracle 12
Win 2012 Servers
Win 2016 Servers
Program Management
Project Management
IT Service Management
Release Management
Strategic Planning
Strategic Analysis
Change Management
Vendor Management
Project Recovery
Risk Management
Quality Management
Compliance Management
Audit Management
Business Intelligence
Informatica
Software development lifecycle
Stakeholder management
Continuous integration
Continuous deployment
Flexible and adaptable
Team leadership and direction
Critical thinking
Verbal and written communication
Scheduling and planning
Detail-oriented
Certification
ITIL Foundation, 2011
Accomplishments
Service and Commitment Award TCS 2017 and 2012
Credentials of receiving excellence PEER Awards from USA counterpart for excellent service, team player, process improvement
Accredited for receiving appreciations from Onsite Directors, Vice President and Group Vice President on several projects delivered from offshore centre
Got appreciations from Client Managing Directors, Directors, Program Managers, Sr. Application Managers, Product Owners, Scrum Master, Consumers, Business Team
Successfully delivered Two Critical projects in 19 months which had challenges in engaging different teams from 5 different time zones
Languages
English
Hindi
Marathi
Hobbies and Interests
Listening to classical Music
Watching comedy movies
Community involvement
Reading
Disclaimer
02/02/23, Markham, ON, Sandeep K
Expertiseexperience
Program and Project Management
IT Service Management
Release management
Strategic Planning/Analysis
Change Management
Vendor Management
Project Recovery
Risk Management
Quality Management
Compliance and audit Management
Interests
I enjoy cooking for friends and family gatherings
Music
Timeline
Sr. Release Program Manager
Cooperators
04.2023 - Current
IT Release Manager
NTT Data Inc
05.2022 - 04.2023
IT Release Manager
TATA Consultancy Services (TCS)
06.2020 - 05.2022
IT Release Manager
TATA Consultancy Services
04.2018 - 06.2020
IT Account Manager
TATA Consultancy Services
02.2016 - 04.2018
IT Program Manager
TATA Consultancy Services
07.2014 - 02.2016
Technical Program Manager
TATA Consultancy Services
02.2012 - 06.2014
Project Lead/Project Manager
TATA Consultancy Services
12.2007 - 01.2012
Sr. Software Engineer
Retail FullServe (Formally SUPERVALU Services India) A- TCS Company