SANDEEP KUMAR
Brantford,Ontario
Summary
Seasoned Hotel Manager with a comprehensive background in hospitality management. Strong leadership skills focused on team building and staff development. Experienced in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Team Leader
Tim Hortons
Brantford
07.2023 - Current
- Created problem-solving approaches that effectively resolved issues among members of cross-functional teams
- Provided coaching and feedback on employee performance, encouraging professional development
- Established clear expectations for employees, providing guidance when needed
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Hotel Manager
Dilli Darbar
Ambala Cantt, Haryana
12.2021 - 11.2022
- Assigned duties and monitored performance of all employees in the hotel
- Ensured that guests received prompt, courteous attention throughout their stay
- Maintained high standards of quality control, hygiene, health and safety
- Handled guest complaints professionally and efficiently.
Business Sales Executive
Plan Holiday
Mohali
06.2020 - 12.2021
- Developed and implemented successful sales strategies to increase market share
- Identified key decision makers in target accounts and developed relationships with them
- Generated new business opportunities through networking, cold calling and referrals
- Presented company products, services and solutions to prospective clients in a professional manner.
Sales Executive
Kamakhya Soft
Mohali
03.2018 - 03.2020
- Analyzed market trends and competitive landscape to identify opportunities for growth
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services
- Negotiated contracts with clients on behalf of the company
- Sourced new sales opportunities through inbound lead follow-up.
Education
Global Hospitality Management
Conestoga College
WaterlooGlobal Business Management
Conestoga College
Bachelor of Commerce - undefined
Kurukshetra University
Intermediate - undefined
Haryana Board of School Education
Skills
- Reliable and Punctual
- Dedicated
- Adaptable
- Organized
- Ability to follow schedules
- Physically Able
- Strong Attention to Detail
- Strong Work Ethic
- Effective Communication
- Client Service
- Cash Handling
- Quality Improvement
- Team motivation
- Complaint resolution
- Guest Relations Management
- Teamwork and Collaboration
- Problem-Solving
- Safety processes and procedures
Interests
Availability
, All day (any shift)
Hobbies and Interests
Swimming
Travelling
Cooking
Singing
Certifications
WHMIS
Food Handler
Smart Serve
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementTeam Building / Company RetreatsPersonal development programsCertification
· WHMIS
· Food Handler
· Smart Serve
hobbies
Swimming
Cooking
Travelling
Singing
Timeline
Team Leader
Tim Hortons
07.2023 - Current
Hotel Manager
Dilli Darbar
12.2021 - 11.2022
Business Sales Executive
Plan Holiday
06.2020 - 12.2021
Sales Executive
Kamakhya Soft
03.2018 - 03.2020
Global Hospitality Management
Conestoga College
Global Business Management
Conestoga College
Bachelor of Commerce - undefined
Kurukshetra University
Intermediate - undefined
Haryana Board of School Education
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Abhishek PatelAbhishek Patel
Customer Service Representative at Tim HortonsCustomer Service Representative at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
Sabrina ShantaSabrina Shanta
Crew Member at Tim HortonsCrew Member at Tim Hortons
Robin McConnellRobin McConnell
Customer Success Coordinator at Veriday Inc.Customer Success Coordinator at Veriday Inc.