Summary
Overview
Work History
Education
Skills
Availability
Hobbies and Interests
Certification
Timeline
Generic

Sandeep Kumar

Brantford,Ontario

Summary

Seasoned Hotel Manager with a comprehensive background in hospitality management. Strong leadership skills focused on team building and staff development. Experienced in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Leader

Tim Hortons
Brantford, Canada
07.2023 - Current
  • Created problem-solving approaches that effectively resolved issues among members of cross-functional teams.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Established clear expectations for employees, providing guidance when needed.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Hotel Manager

Dilli Darbar
Ambala Cantt, Haryana
12.2021 - 11.2022
  • Assigned duties and monitored performance of all employees in the hotel.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Handled guest complaints professionally and efficiently.

Relationship Officer (Retail Sales)

State Bank of India
Ambala, India
07.2022 - 11.2022
  • Assisted customers in opening new accounts and resolving any queries or issues they had.
  • Analyzed client data to identify opportunities for cross-selling products and services.
  • Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.

Business Sales Executive

Plan Holiday
Mohali, India
06.2020 - 12.2021
  • Developed and implemented successful sales strategies to increase market share.
  • Identified key decision makers in target accounts and developed relationships with them.
  • Generated new business opportunities through networking, cold calling and referrals.
  • Presented company products, services and solutions to prospective clients in a professional manner.

Sales Executive

Kamakhya Soft
Mohali, India
03.2018 - 03.2020
  • Analyzed market trends and competitive landscape to identify opportunities for growth.
  • Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
  • Negotiated contracts with clients on behalf of the company.
  • Sourced new sales opportunities through inbound lead follow-up.

Education

Global Hospitality Management -

Conestoga College
Waterloo

Global Business Management -

Conestoga College
Brantford

Bachelor of Commerce -

Kurukshetra University
Haryana, India

Intermediate -

Haryana Board of School Education
Bhiwani, Haryana, India

Skills

  • Reliable and Punctual
  • Dedicated
  • Adaptable
  • Organized
  • Ability to follow schedules
  • Physically Able
  • Strong Attention to Detail
  • Strong Work Ethic
  • Effective Communication
  • Client Service
  • Cash Handling
  • Quality Improvement
  • Team motivation
  • Complaint resolution
  • Guest Relations Management

Availability

All day (any shift)

Hobbies and Interests

  • Swimming
  • Travelling
  • Cooking
  • Singing

Certification

  • WHMIS
  • Food Handler
  • Smart Serve

Timeline

Team Leader

Tim Hortons
07.2023 - Current

Relationship Officer (Retail Sales)

State Bank of India
07.2022 - 11.2022

Hotel Manager

Dilli Darbar
12.2021 - 11.2022

Business Sales Executive

Plan Holiday
06.2020 - 12.2021

Sales Executive

Kamakhya Soft
03.2018 - 03.2020

Global Hospitality Management -

Conestoga College

Global Business Management -

Conestoga College

Bachelor of Commerce -

Kurukshetra University

Intermediate -

Haryana Board of School Education

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Sandeep Kumar