SANDEEP KOUR
Surrey,BC
Summary
Internationally educated professional having expertise in Accountancy, finance and customer service with qualifications in commerce, Banking and hospitality management.
Overview
5
5
years of professional experience
Work History
Banking Advisor
Royal Bank Of Canada, RBC
12.2023 - Current
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Supported branch operations by processing transactions accurately and efficiently.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Utilized financial software to prepare consolidated financial statements.
- Worked with clients to support understanding of rationale and details of financial strategies.
Customer Care Specialist
Skip the dishes
10.2021 - 12.2023
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Assistant Manager
Tim Hortons
09.2020 - 09.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Barista
Starbucks
12.2018 - 07.2020
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Education
Diploma - Hospitality, Accounting
Niagara College
04.2020
Skills
Microsoft word, excel and power pointStrong problem solving skillsTeam player and goal orientedMultitasking and PrioritizationGood verbal and written communication skills
Investment planning
Quality Assurance
Investment Guidance
Additional Information
- Driving License full license.
- Status Permanent Resident in Canada.
Languages
English
Native or Bilingual
CIFC mutual fund ( working on it)
I have exam of CIFC in next 90 days
Timeline
Banking Advisor
Royal Bank Of Canada, RBC
12.2023 - Current
Customer Care Specialist
Skip the dishes
10.2021 - 12.2023
Assistant Manager
Tim Hortons
09.2020 - 09.2021
Barista
Starbucks
12.2018 - 07.2020
Diploma - Hospitality, Accounting
Niagara College
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