SANDEEP KAUR MASHIANNA
ABBOTSFORD
Summary
To utilize my expert editorial skills to deliver error-free, engaging, and high-quality content for a variety of clients and industries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate to Lead Associate
WNS Global Services Pvt. Ltd.
- Creation and maintenance of customer master data (Customer name, Billing Address, Bank Details etc.) in SAP database.
- Checking of contract signed between customer and supplier whether all the mandatory information is given or not. Based on signed contract, creation and modification of customer billing invoices against services and goods provided to them in credit and share the same via emails.
- Creating and modification of customer billing invoices in SAP and send them to respective customers via emails.
- Download the Bank statement on a daily basis to know about the payments received last day. Identify the correct invoice against the received payments and clear them in books under cash application activity.
- Performed cash application activity. Apply all the cash received in bank against respective outstanding invoices and clear those invoices accordingly.
- Chasing Unapplied on weekly basis and updating comments in excel.
- Performed bank reconciliation activity. Reconcile all the journal entries posted by AR and AP team with the monthly bank statement.
- Posting of journal entries related to accrued income and expenses, Prepaid expenses and provision of bad debts.
- Preformed General ledger reconciliation. Reconcile general ledger with customer ledger to ensure that all the entries have been posted Correctly. Closely follow up with concerned department regarding unidentified entries (expert in investigation).
- Handled collection profile. Making calls to onshore team or directly to customer (as per the requirement) to collect outstanding debt.
- Weekly Collection call with Business unit to discuss the progress of aged debt.
Assistant Manager
Aeries Technology Group (ATG)
08.2024 - 04.2025
- Worked with customer and Sales team on Customer medical transcription.
- Meeting with Sales team and business unit to decide customer payment term, discount or any additional payment plan needs to be offered.
- Actively worked with AGA team (Third Party team) for sending accounts to them, deciding commission percentage any court action needs to be taken etc.
- Sending Final demand letters to the Customers with CFO signed.
- Preparing different Reports like DH AR Report, Bad debt Report, Small balance write off report, Daily Ageing report, Top 50 and 60 reports etc.
- Worked on Collection Macro for HIM phase 1 and Phase 2 for sending Statement of Accounts and Payment collection inquiry for all the customers assigned under all the collectors.
- AR Call with the upper management and Team to discuss the customer history, any issues, or challenges.
- Closely working with the customers before send any account to AGA team like suspension of services or grace period or reactivation of customer services.
- Created CC links in QuickBooks for customer payment.
- Performed cash application activity. Applied all the cash received in bank against respective outstanding invoices and clear those invoices accordingly.
- Chasing Unapplied on weekly basis also setting target for the team.
- Performed bank reconciliation activity. Reconcile all the journal entries posted by AR and AP team with the monthly bank statement.
- Managing all the team escalation related to collection, Cash application and billing perspective.
Assistant Manager
WNS Global Services Pvt. Ltd.
01.2012 - 08.2024
- Timely delivery of services to the client as per the signed contract.
- Ensure client billing is getting done as per the engagement Letter signed.
- Generated and processed billing invoices for customers on a regular basis, ensuring accuracy and timeliness in all billing activities.
- Maintained comprehensive records of all billing transactions and updated customer accounts accordingly.
- Developed and executed successful strategies for pursuing overdue accounts and negotiated payment arrangements with customers.
- Led efforts to recover bad debts by negotiating settlements and repayment plans with delinquent customers.
- Weekly Unapplied review call with Business unit for all the regions.
- Expert in Liaise up with respective bank/ Business unit to get updates on unidentified payments received and provide the same to the team for further invoice clearance.
- Run the debtor outstanding report which gives you a clear picture of all the outstanding invoices aging wise. Follow the collection protocol (calls, emails, dunning, etc.) to get the debts at the earliest.
- Worked on several types of reports like outstanding debtors Ageing, Invoice generation report, Uninvoice report, Ticketing tool report, Weekly Unapplied comparison report, Unapplied dashboard, Top 25 unapplied Report as per region, Weekly Collection comparison report, Cash banking, Global SLA, Cash Position Report etc.
- Setting KRA for the team. Arrange Weekly team meetings.
- Team leaves as well as appraisal Management.
- Allotment of urgent work within the team to ensure no team member is overburdened.
- Handling Audit Queries /Escalation and provide all the information within given time frame.
- Leading Monthly Operation SLA Review call for OTC.
- Preparing monthly incentive file for the team.
- Preparation of Detailed Process Manuals and get the Client approval on the same.
- Preparing and Assigning Process knowledge test (PKT) for across OTC team.
Education
M.com -
Kalina University
Advanced diploma - Business Administration
01.2016
B. Com - undefined
Vikas college
01.2011
12th - undefined
Ambedkar college
01.2008
10th - undefined
01.2006
Skills
- Expertise in editing for grammar, syntax, spelling, and punctuation, with a keen eye for detail and the ability to maintain the author's voice and intent
Certification
- Completed Domain Certification for O2C, R2R and P2P.
- LTT Certified (License to Train Program)
LANGUAGE KNOWN
ENGLISH, HINDI, MARATHI AND PUNJABI
Accomplishments
- Won many Star awards (Dollar award).
- Consequently, got DIP in every year (deferred Income plan).
- Started as Fresher from Associated level and got promoted.
COMMUNICATION
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Timeline
Assistant Manager
Aeries Technology Group (ATG)
08.2024 - 04.2025
Assistant Manager
WNS Global Services Pvt. Ltd.
01.2012 - 08.2024
Associate to Lead Associate
WNS Global Services Pvt. Ltd.
B. Com - undefined
Vikas college
12th - undefined
Ambedkar college
10th - undefined
M.com -
Kalina University
Advanced diploma - Business Administration
Similar Profiles
Ruchi PandeyRuchi Pandey
Deputy Manager at WNS Global Services Pvt. LtdDeputy Manager at WNS Global Services Pvt. Ltd
Derick DavisDerick Davis
Assistant Manager Operations - Accounts Payable at WNS Global Services Pvt Ltd.Assistant Manager Operations - Accounts Payable at WNS Global Services Pvt Ltd.
Amol ManeAmol Mane
Lead Associate at WNS Global Services PVT Ltd.Lead Associate at WNS Global Services PVT Ltd.
Jasnoor KaurJasnoor Kaur
Assistant Coach at Venom Sports AcademyAssistant Coach at Venom Sports Academy
Caleb NooraniCaleb Noorani
Loader/Cahier/Customer Service at Lowes/Rona +Loader/Cahier/Customer Service at Lowes/Rona +