Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Enhancing motivation among teammates to create positive approach for achieving targeted.
Work History
Assistant Department Manager (Centre of Store)
10 Months
Save-On-Foods | 11.2025 - Current
Led team in daily operations, ensuring optimal workflow and employee engagement.
Developed training programs to enhance staff performance and product knowledge.
Analyzed sales data to identify trends, informing inventory management strategies.
Coordinated store merchandising initiatives, improving customer visibility and access to products.
Streamlined processes for order fulfillment, reducing lead times and enhancing customer satisfaction.
Mentored junior staff on best practices in customer service and operational procedures.
Collaborated with department heads to align strategic goals with operational capabilities.
Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
Enhanced team morale and productivity by implementing monthly recognition program.
Sales Associate (General Clerk)
2 Years 2 Months
Save on Foods | 09.2023 - 11.2025
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Lab Chemist ( Agronomist )
2 Years 5 Months
International Fertilizer | 01.2020 - 06.2022
Participated in collaborative research projects with external partners, expanding the organization''s network within the scientific community.
Assisted in the development of innovative chemical products by conducting experiments and analyzing data.
Supported company goals by providing timely and accurate chemical analysis on raw materials, in-process samples, and finished products.
Mentored junior chemists, sharing knowledge and expertise to enhance their professional growth and development.
Assistant Professor
6 Months
Govt. Rajindra College | 09.2019 - 03.2020
Assistant Department Manager(Grocery)
8 Months
SSD College Bathinda | 01.2018 - 09.2018
Built strong rapport with students through class discussions and academic advisement.
Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Education
Applied Earth And Environmental Sciences - Science
Coast Mountain College | Prince Rupert, BC
Applied Coastal Ecology - Science
Coast Mountain College | Prince Rupert, BC | 04.2024
Masters In Life Sciences (Biochemistry) - Science
Central University of Punjab | Bathinda. (INDIA) | 05.2017
Bachelor Of Science (Biotechnology) - Science
Govt. Rajindra College Bathinda | Bathinda (INDIA) | 05.2015
Skills
Workplace safety
Team management
Employee motivation
Staff management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Education
true
Timeline
Assistant Department Manager (Centre of Store)
Save-On-Foods
11.2025 - CurrentRead More
Sales Associate (General Clerk)
Save on Foods
09.2023 - 11.2025Read More
Lab Chemist ( Agronomist )
International Fertilizer
01.2020 - 06.2022Read More
Assistant Professor
Govt. Rajindra College
09.2019 - 03.2020Read More
Assistant Department Manager(Grocery)
SSD College Bathinda
01.2018 - 09.2018Read More
Govt. Rajindra College Bathinda
Bachelor Of Science (Biotechnology) from Science
Read More
Central University of Punjab
Masters In Life Sciences (Biochemistry) from Science
Read More
Coast Mountain College
Applied Coastal Ecology from Science
Read More
Coast Mountain College
Applied Earth And Environmental Sciences from Science